---
title: "Speak Up Helpline"
ocid: "ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2023-06-01"
---

# Speak Up Helpline

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b.json)

## Summary

The Department of Health and Social Care has completed the procurement process for the "Speak Up Helpline" tender. This opportunity was for the provision of a signposting helpline and online tool for NHS and social care workers. The contract is worth £161,088 (excluding VAT) and has a duration of 12 months, with the possibility of extension. The tender, classified under business services, specifically call centres and miscellaneous business-related services, had an open procedure method and the tender period ended on 22nd March 2023. The buying organisation's address is 39 Victoria Street, London, SW1H 0EU, United Kingdom.

This tender by the Department of Health and Social Care presents an opportunity for businesses, especially those in law, marketing, consulting, recruitment, printing, security, and related services, to deliver a valuable service to healthcare and social care sectors. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this tender. With a contract value of over £160,000, businesses interested in providing call center services and other miscellaneous business-related services should consider pursuing this opportunity that aligns with the public healthcare sector's needs.

## Notice

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Contract term: 12 months with the option to extend for up to 24 months in 12 month periods. Estimated contract value (including extensions): PS161,088 (excl. VAT). This equates to PS53,696 (excl. VAT) per year (providing all extensions are exercised). The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c21988f-82ed-47f9-9062-dbd5e2f58e31 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2023 |
| Submission deadline | 22 Mar 2023 |
| Future notice date | Not specified |
| Award date | 25 May 2023 |
| Contract period | 31 May 2023 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £161,088 |
| Lots value | Not specified |
| Awards value | £161,088 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL ENTERPRISE DIRECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79512000 - Call centre
- 79990000 - Miscellaneous business-related services

## Release History

- 1 Jun 2023 at 09:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c21988f-82ed-47f9-9062-dbd5e2f58e31

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c21988f-82ed-47f9-9062-dbd5e2f58e31
  1st June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f6cd1d4-7c3f-453d-85f9-ec3d6375977c
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d3f038b-78f3-4e49-9381-f2a29494b54b.json.