---
title: "CM Call Monitoring Contract Renewal"
ocid: "ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST RIDING OF YORKSHIRE COUNCIL"
published: "2025-01-22"
---

# CM Call Monitoring Contract Renewal

Buyer: EAST RIDING OF YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6

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## Summary

East Riding of Yorkshire Council has recently awarded a contract for the renewal of its CM Call Monitoring system to Access UK Ltd. This project is classified under the software package and information systems industry, with a procurement value of £81,782.94. The procurement method utilised was a competitive quotation below the threshold. The contract period is set from 1st October 2024 to 30th September 2025, and the primary location for delivery is the Yorkshire and the Humber region in the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in software packages and information systems, particularly those that can provide robust call monitoring solutions. Large enterprises with experience in delivering comprehensive IT solutions to home care providers will find this contract particularly suitable. Being a contract awarded under a competitive quotation process, it highlights the need for businesses to demonstrate their effectiveness and efficiency in meeting public sector requirements.

## Notice

CM Call Monitoring system contract with Access. The Access CM Call Monitoring System is used by home care providers on the council's framework and supports the monitoring of service delivery and the payment process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca89760a-7f27-40f4-aa55-cf19f82f5ccf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2025 |
| Submission deadline | 30 Sep 2024 |
| Future notice date | Not specified |
| Award date | 29 Sep 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,782 |
| Lots value | Not specified |
| Awards value | £81,782 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RIDING OF YORKSHIRE COUNCIL |
| Locality | BEVERLEY |
| Post town | Hull |
| Postcode | HU17 9BA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | St Mary's |
| Westminster constituency | Beverley and Holderness |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Jan 2025 at 10:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca89760a-7f27-40f4-aa55-cf19f82f5ccf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca89760a-7f27-40f4-aa55-cf19f82f5ccf
  22nd January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d6f5d8a-1b32-4dd6-a5bf-33d1eb4a3fc6.json.