---
title: "Digital Customer Service Platform"
ocid: "ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SWALE BOROUGH COUNCIL"
published: "2019-05-10"
---

# Digital Customer Service Platform

Buyer: SWALE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a.json)

## Summary

Swale Borough Council is seeking suppliers for a Digital Customer Service Platform as part of a selective procurement method, specifically a call-off from a framework agreement. The procurement process is currently at the award stage, with the contract awarded on 31 March 2019. The total value of the contract is £70,880, and the contract period spans from 1 April 2019 to 31 March 2021. The project falls under the software package and information systems industry category and is located in the South East region of the United Kingdom.

This tender offers significant opportunities for businesses, particularly those involved in software development and digital service solutions. Companies with expertise in implementing customer service platforms or similar IT services may find this contract appealing. As Swale Borough Council is a local government authority, firms capable of delivering innovative and effective digital solutions are encouraged to engage in future tenders of this nature to boost their growth and visibility in the public procurement market.

## Notice

Supply of a Digital Customer Service Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6329ba5e-42f9-4768-9295-b170e2dcc2b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2019 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,880 |
| Lots value | Not specified |
| Awards value | £70,880 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWALE BOROUGH COUNCIL |
| Locality | SITTINGBOURNE |
| Post town | Rochester |
| Postcode | ME10 3HT |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ43 Kent Thames Gateway |
| Local authority | Swale |
| Electoral ward | Roman |
| Westminster constituency | Sittingbourne and Sheppey |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 May 2019 at 09:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6329ba5e-42f9-4768-9295-b170e2dcc2b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6329ba5e-42f9-4768-9295-b170e2dcc2b2
  10th May 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d718e24-206f-4389-8594-fe236e98e17a.json.