---
title: "DWP IT User Support Service"
ocid: "ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-11-04"
---

# DWP IT User Support Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158.json)

## Summary

The Department for Work and Pensions (DWP) has recently concluded a procurement process for the "DWP IT User Support Service," aimed at providing IT support services to DWP Digital. This contract falls under the IT services category, specifically consulting, software development, and support (CPV code 72000000). The procurement method employed was selective, utilising a call-off from a framework agreement. The contract period commenced on 1st September 2021 and will run until 31st December 2021, with a contract value of £699,192, located in the North West of England. The award was published on 4th November 2021, confirming the successful supplier as FDM Ltd.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that are well-equipped to offer IT support services. Businesses specialising in consulting, software development, and IT system maintenance may find this procurement particularly pertinent, as they could benefit from future collaboration or service offerings in connection with DWP Digital's ongoing IT requirements. Engaging in such tenders can help businesses expand their portfolios while supporting vital government operations.

## Notice

IT Support service provide to DWP Digital

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a731dfe5-a01d-422b-9305-6501a595889a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2021 |
| Submission deadline | 2 Aug 2021 |
| Future notice date | Not specified |
| Award date | 30 Aug 2021 |
| Contract period | 31 Aug 2021 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £699,192 |
| Lots value | Not specified |
| Awards value | £699,192 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FDM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Nov 2021 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a731dfe5-a01d-422b-9305-6501a595889a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a731dfe5-a01d-422b-9305-6501a595889a
  4th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6c84e1f5-fd25-4dbf-ad5f-ba60e48cef72
  Contract Management Framework - Best Practice Activities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d818923-66a1-4127-9b7d-87b31e778158.json.