---
title: "Contact Centre Technology Services (CCTS) Programme Delivery"
ocid: "ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-07-13"
---

# Contact Centre Technology Services (CCTS) Programme Delivery

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92

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## Summary

The procurement process involves the Department for Education seeking professional Transformation Programme Management services for the Contact Centre Technology Services (CCTS) Programme Delivery. The procurement method used is selective, with a value of £99,500 and a contract period from 1st July 2021 to 31st December 2021. This project is classified under the IT services category (CPV code 72000000) and the tender period ended on 30th June 2021. The address of the Department for Education is Piccadilly Gate, Store Street, Manchester, M60 7RA, England.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with experience in consulting, software development, and support. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement recognises their suitability. Companies that can effectively contribute to enhancing contact centre capabilities and delivering transformation programmes will find this contract especially relevant for growth and engagement with the public sector.

## Notice

Provision of professional Transformation Programme Management services to provide enablement and delivery of the departmental contact centre capabilities as a Common Component.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cf0778a-7e83-4428-98f4-5b8533839246 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2021 |
| Submission deadline | 30 Jun 2021 |
| Future notice date | Not specified |
| Award date | 30 Jun 2021 |
| Contract period | 30 Jun 2021 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,500 |
| Lots value | Not specified |
| Awards value | £99,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 7RA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Jul 2021 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0cf0778a-7e83-4428-98f4-5b8533839246

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cf0778a-7e83-4428-98f4-5b8533839246
  13th July 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6867e75b-88a4-47a3-b776-265e2d99f0a5
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d8b771f-3398-41a1-91e7-c1e863ba1f92.json.