---
title: "2021 - 0909 - Hardware Maintenance Support - AWARD"
ocid: "ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITIZEN"
published: "2022-04-01"
---

# 2021 - 0909 - Hardware Maintenance Support - AWARD

Buyer: CITIZEN  
Current stage: Award  
OCID: ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9.json)

## Summary

The procurement process is initiated by Citizen for a hardware maintenance support contract designated as "2021 - 0909 - Hardware Maintenance Support - AWARD". Located in Birmingham, West Midlands, the contract falls within the services industry, specifically focusing on the maintenance and repair of information technology equipment. The contract was awarded to One Source IT Ltd on 1st April 2022, with a value of £45,000 and a contract period from 20th February 2022 to 19th February 2025. The procurement method employed is an open procedure, and the deadline for bids was set for 4th February 2022.

This tender presents significant opportunities for SMEs specialising in IT maintenance and support services. Companies that offer expertise in maintaining information technology equipment will be particularly well-suited to compete, especially those capable of ensuring excellent service delivery and value for money. Engaging with this contract can enhance business growth in the field of IT services, providing an avenue for firms to establish long-term relationships with public sector clients.

## Notice

Citizen wishes to tender for the provision of a hardware maintenance support contract, for items no longer covered under Manufacturer's warranty and to ensure that we receive an excellent service, which represents value for money. We are seeking to procure the services of suitably experienced service providers with the capability to deliver the required services and who best meet the need of Citizen and its customers. If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The 'Express Interest' button will only appear on the Tender Management page if you are logged in. Applicants are advised to ensure that they do not base their submission on discussions with any other member of Citizen Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the Citizen E-Procurement portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065. You must upload your bid by using the 'Attach Documents' button and your return must be submitted via 'Submit Return' on the Citizen E-Procurement portal before the deadline date provided in the project details. You will have the option to modify your bid up until the deadline.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3728a05a-0992-456e-afe9-dfb47a58eba5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2022 |
| Submission deadline | 4 Feb 2022 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | 20 Feb 2022 - 19 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONE SOURCE IT |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312600 - Maintenance and repair of information technology equipment
- 50312610 - Maintenance of information technology equipment
- 72222300 - Information technology services

## Release History

- 1 Apr 2022 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3728a05a-0992-456e-afe9-dfb47a58eba5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3728a05a-0992-456e-afe9-dfb47a58eba5
  1st April 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/citizen/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d924c20-a66c-4ad4-a65f-f310fcfef2c9.json.