---
title: "Contract for the Supply & Implementation of Unified Communications & Contact Centre Solution"
ocid: "ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KNOWSLEY COUNCIL"
published: "2022-09-27"
---

# Contract for the Supply & Implementation of Unified Communications & Contact Centre Solution

Buyer: KNOWSLEY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9.json)

## Summary

The procurement process was completed by Knowsley Council for the Contract for the Supply & Implementation of Unified Communications & Contact Centre Solution. This service falls under the industry category of installation services of line telephony equipment. It had a total contract value of GBP 600,000, utilizing a selective procurement method known as Restricted procedure. The tender period ended on 8th July 2022, with the contract period starting on 16th August 2022 and ending on 15th August 2025. The buying organisation, Knowsley Council, based in Knowsley, England, awarded the contract to Cisillion Ltd.

This tender opportunity for Unified Communications & Contact Centre Solution from Knowsley Council can be beneficial for businesses looking to provide installation services of line telephony equipment. Small and medium-sized enterprises (SMEs) might find the process suitable as Knowsley Council indicated SME suitability. Businesses operating in the technology and communication sector could be well-suited to compete given the nature of the services required. The award, valued at GBP 410,000, provides a substantial business growth opportunity for suppliers, like Cisillion Ltd, who secured the contract.

## Notice

Crown Commercial Services RM3808 Framework, further competition from Lots - Network Services 2 - Lot 10 Unified Communications & 13 Contact Centre to provide services to Knowsley.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ca35295-2758-4399-838e-dad05e374ca1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2022 |
| Submission deadline | 8 Jul 2022 |
| Future notice date | Not specified |
| Award date | 15 Aug 2022 |
| Contract period | 16 Aug 2022 - 15 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £410,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KNOWSLEY COUNCIL |
| Locality | KNOWSLEY |
| Post town | Liverpool |
| Postcode | L36 9YZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | Roby |
| Westminster constituency | Knowsley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISILLION |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 27 Sep 2022 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ca35295-2758-4399-838e-dad05e374ca1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ca35295-2758-4399-838e-dad05e374ca1
  27th September 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.knowsley.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9da67612-ca22-4a24-a915-d7078522d3e9.json.