---
title: "SC220249 - Customer Feedback System"
ocid: "ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2022-10-12"
---

# SC220249 - Customer Feedback System

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940.json)

## Summary

The Kent County Council has awarded a contract for the Customer Feedback System under the G-Cloud 12 Framework Agreement. The procurement was conducted using a selective method, with a tender period ending on August 1, 2022. The contract period will run from October 1, 2022, to September 30, 2024. The contracting process was for services in the radio, television, and communication equipment category.

This tender presents an opportunity for businesses in the communication equipment industry to provide their services. Small and medium enterprises (SMEs) would be well-suited to compete for this contract, which was awarded to Civica UK Limited. The buyer, Kent County Council, initiated this process, providing a chance for suitable businesses to engage and grow their operations through this framework agreement call-off.

## Notice

Customer Feedback System (iCasework) - G-Cloud 12 Framework Agreement (RM1557.12).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9892af4e-b5e4-4048-bf83-9f16de8d0832 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2022 |
| Submission deadline | 1 Aug 2022 |
| Future notice date | Not specified |
| Award date | 23 Aug 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 12 Oct 2022 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9892af4e-b5e4-4048-bf83-9f16de8d0832

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9892af4e-b5e4-4048-bf83-9f16de8d0832
  12th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9db697db-063f-4b38-9ee7-11dafbf9b940.json.