---
title: "Eastbourne Theatres Box Office Ticketing System Contract"
ocid: "ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EASTBOURNE BOROUGH COUNCIL"
published: "2019-12-23"
---

# Eastbourne Theatres Box Office Ticketing System Contract

Buyer: EASTBOURNE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b

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## Summary

The Eastbourne Borough Council is inviting tenders for the "Eastbourne Theatres Box Office Ticketing System Contract," focused on the provision of a user-friendly ticketing system for three council-owned theatres located in Eastbourne, South East England. This procurement process, classified under industry-specific software packages, is currently in the Award stage, having been published on 29 April 2016. The contract, valued at £275,000, is set to last for three years, with an option to extend annually for an additional two years. Key deadlines included 31 May 2016 for pre-qualification questionnaire submissions and 29 July 2016 for selection of a preferred supplier.

This tender presents significant growth opportunities for businesses specialising in ticketing software solutions or related services. Companies capable of delivering innovative, adaptable ticketing systems that enhance user experience and drive online sales would find themselves well-suited to compete for this contract. The procurement method employed is a Competitive Procedure with Negotiation, aiming to attract diverse suppliers, including small and medium-sized enterprises (SMEs) looking to expand their market presence within the cultural and entertainment sector.

## Notice

Eastbourne Borough Council seeks tenders for provision of a new services contract for Box Office Ticketing. We are looking to introduce a user-friendly ticketing system for customers and theatre staff at Eastbourne Theatres, which are 3, council owned and operated theatres. The selected solution will help increase online sales and offer customers an improved level of service across all communication channels but particularly online. The system must be easy to use and adaptable with as little overhead maintenance and administration as possible. There will be a drive to develop the system to ensure that features are up to date and relevant to the current and future ticketing market. The contract term will be for 3 years with the option to extend annually for a further 2 years. This contract will be procured using a Competitive Procedure with Negotiation. All documents must be submitted electronically via the SE Shared Services In-Tend system at: https://www.sesharedservices.org.uk/esourcing The anticipated procurement timetable is detailed below: 29th April 2016 Issue of Pre-Qualification Questionnaire (PQQ). 31st May 2016 Return date for PQQs 10th June 2016 Notification of PQQ results & Issue of Invitations to Tender 1st July 2016 Last date for questions 6th July 2016 Final EBC response to questions 15th July 2016 Closing date for Initial Tender submission. w/c 25th July 2016 Keep FREE for demonstrations [at EBC offices] 29th July 2016 Deselection (where applicable) & Requests to Negotiate issued by EBC OR Selection of preferred supplier (& commence Standstill Period) 8th August 2016 Contract Award OR Revised Tender Submissions 15th August 2016 Selection of preferred supplier (& commence standstill period) 26th August 2016 Contract Award 30th August 2016 Contract start date 30th Aug -16th Sept Implementation period 19th or 26th Sept Go live date

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/776f41a1-b02e-4a49-bc35-ceff143fceb9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2019 |
| Submission deadline | 31 May 2016 |
| Future notice date | Not specified |
| Award date | 15 Feb 2017 |
| Contract period | 16 Feb 2017 - 16 Feb 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £275,000 |
| Lots value | Not specified |
| Awards value | £195,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTBOURNE BOROUGH COUNCIL |
| Locality | EASTBOURNE |
| Post town | Brighton |
| Postcode | BN21 4TW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Eastbourne |
| Electoral ward | Upperton |
| Westminster constituency | Eastbourne |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPEKTRIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 23 Dec 2019 at 21:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/776f41a1-b02e-4a49-bc35-ceff143fceb9
- 18 Nov 2016 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6c8276b9-6c38-4e2a-836a-1d9bec4f681b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/776f41a1-b02e-4a49-bc35-ceff143fceb9
  23rd December 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6c8276b9-6c38-4e2a-836a-1d9bec4f681b
  29th April 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a73c7807-5955-4391-9d9e-6a045318c954
  MOI
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcb97c9c-897c-4e8d-b524-5661ca3a8d5e
  PQQ
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/473cda67-a556-4bd1-bff9-3ca39f71ff6d
  MOI
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/617d4ed4-4046-4b65-835e-c7d31ce2d41e
  PQQ

## Notice URLs

- https://www.sesharedservices.org.uk/esourcing

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9dc08202-adc9-11e6-9901-0019b9f3037b.json.