---
title: "PI1301686 - Managed Contact Centre for Call Management"
ocid: "ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS"
published: "2024-05-28"
---

# PI1301686 - Managed Contact Centre for Call Management

Buyer: THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS  
Current stage: Planning  
OCID: ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385

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## Summary

The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords has initiated a planning stage tender for the provision of a Managed Contact Centre for Call Management. The tender, titled PI1301686, falls under the services category with a CPV code of 64214200 - Telephone switchboard services. The engagement end date for this early market engagement exercise is 20th June 2024. The location for the delivery of services is in Westminster, London SW1A 0PW, United Kingdom.

This tender represents an opportunity for businesses to provide a staffed call answering service to the Parliament. Small and medium-sized enterprises (SMEs) would find this tender particularly suitable as indicated by the tender's suitability criteria. Businesses capable of delivering call management services using multiple in-bound channels and processes are encouraged to participate in this tender to potentially grow their scope and scale over time. Interested parties should engage with the Corporate Officer of the House of Commons and the House of Lords to submit their proposals by the specified deadline.

## Notice

PI1301686 - Managed Contact Centre for Call Management Early Market Engagement Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models, For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution. If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c510ffe-c03b-4511-8018-335c62a29127 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2024 |
| Submission deadline | Not specified |
| Future notice date | 20 Jun 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 0PW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214200 - Telephone switchboard services

## Release History

- 28 May 2024 at 11:07 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/8c510ffe-c03b-4511-8018-335c62a29127

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8c510ffe-c03b-4511-8018-335c62a29127
  28th May 2024 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/251a8808-ea14-4d75-b021-87d799679561
  Supplier Questionnaire - RFI for Managed Contact Centre V.4. docx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9dc6fbd4-46ee-4130-8c5d-64d579471385.json.