---
title: "Support for Mortgage Interest Loans Information Provision"
ocid: "ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2016-12-21"
---

# Support for Mortgage Interest Loans Information Provision

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Tender  
OCID: ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f.json)

## Summary

The Department for Work and Pensions is currently running a tender for the contract titled "Support for Mortgage Interest Loans Information Provision," which falls under the services category, specifically focusing on call centre operations. The tender process is open, with an end date set for 23rd January 2017. This contract is intended to provide essential information to customers regarding changes to Support for Mortgage Interest, transitioning from a benefit to a loan. The contract period is scheduled to commence on 1st June 2017 and continue until 31st December 2018, with the process based in Leeds, England.

This tender presents valuable opportunities for businesses, particularly those specialising in call centre services and customer communication. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be well-positioned to compete, leveraging their capacity for customer engagement and service delivery. Participating in this tender could not only enhance their visibility in the public sector but also facilitate long-term partnerships with a significant government buyer.

## Notice

The Contract relates to the provision of information (primarily outbound calls) calls to the Authority's customers informing them that Support for Mortgage Interest is changing from a benefit to a loan. Additional information: Please note that all DWP opportunities are run via the DWP eProcurement system. For full details please login at https://dwp.bravosolution.co.uk/web/login.shtml and search for itt 19636 Support for Mortgage Interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb686588-fec1-4d6e-9a5a-51cd3d68288e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2016 |
| Submission deadline | 23 Jan 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2017 - 31 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 21 Dec 2016 at 12:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cb686588-fec1-4d6e-9a5a-51cd3d68288e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb686588-fec1-4d6e-9a5a-51cd3d68288e
  21st December 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/78e4b788-dfe8-48dc-b347-09faab7237bd
  Business Requirement

## Notice URLs

- https://dwp.bravosolution.co.uk/web/login.shtml

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9dd45671-9ec1-4abf-bad6-4658d2e3323f.json.