---
title: "IT Service Desk SaaS Solution"
ocid: "ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THURROCK BOROUGH COUNCIL"
published: "2025-04-08"
---

# IT Service Desk SaaS Solution

Buyer: THURROCK BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d.json)

## Summary

Thurrock Borough Council has awarded a contract for an IT Service Desk SaaS Solution, classified under miscellaneous software package and computer systems (CPV: 48900000). The procurement process, which was conducted through a selective method as a call-off from a framework agreement, has now reached the award stage. The contract has been awarded to Revo SM Group Ltd and will commence on 1st June 2025, continuing until 31st May 2027. The total value of the contract is £150,900, and the services will be delivered in the East of England, United Kingdom. Key dates include the contract award date on 3rd April 2025 and the end of the tender period on 1st April 2025.

This tender presents significant opportunities for businesses specialising in IT service management and SaaS solutions, particularly small and medium-sized enterprises (SMEs), given the suitability criteria. The awarded contract to Revo SM Group Ltd underscores the competitive landscape where businesses with robust software solutions can thrive. IT companies looking to expand their market presence in the public sector, especially those offering innovative and efficient service desk solutions, will find this an attractive precedent for future contracts. Engaging in such procurement processes can lead to further business growth and establishment within government contracting circles.

## Notice

IT Service Desk SaaS Software Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f4235ec-f49a-40e6-b434-d444c9ebe5b9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 1 Apr 2025 |
| Future notice date | Not specified |
| Award date | 2 Apr 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,900 |
| Lots value | Not specified |
| Awards value | £150,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK BOROUGH COUNCIL |
| Locality | GRAYS |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REVO SM GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 8 Apr 2025 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f4235ec-f49a-40e6-b434-d444c9ebe5b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f4235ec-f49a-40e6-b434-d444c9ebe5b9
  8th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9dd4bb1f-d878-46b0-a847-ca22840e785d.json.