---
title: "Operational Data & Tools"
ocid: "ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2023-04-05"
---

# Operational Data & Tools

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59.json)

## Summary

The Financial Ombudsman Service has completed a selective procurement for the project titled "Operational Data & Tools" within the IT services category. The project involves designing and implementing solutions to enhance customer experience and operational efficiency. The contracted value is GBP 460,845 with a contract period from April 1, 2023, to March 31, 2024. The procurement method was a call-off from a framework agreement. The deadline for the tender was March 2, 2023, and the project location is London, UK.

This tender offers significant opportunities for businesses, particularly those specializing in IT services consultancy, software development, and Internet support. Small and medium-sized enterprises (SMEs) are highlighted as suitable suppliers. The selected supplier, REED TALENT SOLUTIONS LIMITED, stands to provide high-quality, scalable applications and dashboards to meet the tailored needs of the Financial Ombudsman Service. This award presents a chance for eligible businesses to engage with public sector projects and expand their market presence.

## Notice

The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output. The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4c07773-e21c-4e98-8d35-d85da10befb1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 2 Mar 2023 |
| Future notice date | Not specified |
| Award date | 2 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £460,845 |
| Lots value | Not specified |
| Awards value | £460,845 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REED TALENT SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Apr 2023 at 10:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4c07773-e21c-4e98-8d35-d85da10befb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4c07773-e21c-4e98-8d35-d85da10befb1
  5th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59.json.