---
title: "DA from the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions FW for the Contact Centre Telephony System"
ocid: "ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STOCKTON-ON-TEES BOROUGH COUNCIL"
published: "2025-05-22"
---

# DA from the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions FW for the Contact Centre Telephony System

Buyer: STOCKTON-ON-TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38

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## Summary

The procurement process involves Stockton-on-Tees Borough Council acting as the buying organisation for the provision of a Contact Centre Telephony System. This tender falls under the services industry category with a focus on the installation services of line telephony equipment, identified by the CPV code 51340000. The location for the delivery is the North East region of the United Kingdom. The procurement was conducted through a selective method, specifically a call-off from a framework agreement under the NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions Framework. The procurement stage is the award phase, with the contract status marked as active and the award date noted as 24th February 2025. The tender closed on 10th January 2025, and the contract period extends from 31st January 2025 to 30th January 2028, with a total value of £437,390.

This tender represents substantial opportunities for growth, particularly for businesses capable of providing large-scale telephony installation services. It is ideally suited for established companies with experience in telecommunication solutions and infrastructure, rather than SMEs or VCSE entities, due to the scale and requirements of the contract. Such companies can leverage this opportunity to expand their footprint in the public sector, particularly within regional councils seeking advanced communication systems. The awarded supplier, Netcall Technology Limited, demonstrates the kind of large-scale capacity deemed necessary for fulfilling the contract's demands, providing a strategic partnership model for similar companies aiming to engage in service delivery within the public sector.

## Notice

Contact Centre Telephony System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e77c7789-6c33-4722-a085-368a140e740c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2025 |
| Submission deadline | 10 Jan 2025 |
| Future notice date | Not specified |
| Award date | 24 Feb 2025 |
| Contract period | 31 Jan 2025 - 30 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £437,390 |
| Lots value | Not specified |
| Awards value | £437,390 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON-ON-TEES BOROUGH COUNCIL |
| Locality | STOCKTON-ON-TEES |
| Post town | Cleveland |
| Postcode | TS19 1SF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Stockton Town Centre |
| Westminster constituency | Stockton North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51340000 - Installation services of line telephony equipment

## Release History

- 22 May 2025 at 16:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e77c7789-6c33-4722-a085-368a140e740c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e77c7789-6c33-4722-a085-368a140e740c
  22nd May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.Stockton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e030b8e-e54a-4fcd-887b-4c4d43b92f38.json.