---
title: "User Panel Platform - Licenses"
ocid: "ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-06-16"
---

# User Panel Platform - Licenses

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae

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## Summary

The HM Revenue & Customs (HMRC) has awarded a contract titled "User Panel Platform - Licenses" in the services industry, specifically related to licence management software and research services. The contract, valued at £6,240, was awarded on 21 May 2021 and spans from the start date of 21 May 2021 to the end date of 20 May 2022. This procurement was conducted via a selective method, being a call-off from a framework agreement. The delivery address for the contract is located in the United Kingdom. The tender process was completed, with all relevant dates and details now finalised.

This procurement presents significant opportunities for businesses involved in digital service delivery and user research, particularly those that can provide innovative technology solutions or research services. SMEs and VCSEs are particularly suited to compete, as the buying organisation seeks to engage diverse user perspectives for their digital transformation initiatives. Businesses that have experience working with government bodies or those that can supply tailored digital user engagement platforms would find this tender an advantageous opportunity for growth.

## Notice

The HMRC Digital Strategy underpins our vision for the type of organisation we want to be and sets out how we will redesign our services to become a digital organisation. HMRC is a customer-focused delivery organisation and fully intends to meet the Government Standards for designing digital services to meet user needs as outlined by the Government Service Manual. User recruitment is a core part of User research, and forms part of our long term strategy of making tax digital. HMRC need to recruit users for research, both individuals and business customers (small, medium and large) that use or may need to use HMRC's services. We particularly need users outside the UK to enable us to concentrate on our EU Exit projects. This contract is specifically in relation to the provision of licences to access the user panel platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0b2c39c-27c7-48fa-acaa-96a70914bf0b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2021 |
| Submission deadline | 30 Apr 2021 |
| Future notice date | Not specified |
| Award date | 20 May 2021 |
| Contract period | 20 May 2021 - 20 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,240 |
| Lots value | Not specified |
| Awards value | £6,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROVIDENT CRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 73 - Research and development services and related consultancy services

### Codes

- 48218000 - License management software package
- 73110000 - Research services

## Release History

- 16 Jun 2021 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0b2c39c-27c7-48fa-acaa-96a70914bf0b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0b2c39c-27c7-48fa-acaa-96a70914bf0b
  16th June 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9934231a-e43f-4000-891a-d29fcb4a299c
  Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e2a77d7-5fca-433f-86b5-3685b35590ae.json.