---
title: "Telephony - Unified Communications and Contact Centre"
ocid: "ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOVINI LTD"
published: "2021-01-11"
---

# Telephony - Unified Communications and Contact Centre

Buyer: SOVINI LTD  
Current stage: Tender  
OCID: ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429.json)

## Summary

The procurement process is being conducted by Sovini Ltd, seeking to acquire a Unified Communications and Contact Centre platform to enhance its digital customer service capabilities. This tender, titled "Telephony - Unified Communications and Contact Centre," falls under the telecommunications industry category and is taking place in Bootle, North West England. The procurement method is open, with the tender period set to conclude on 12 February 2021, and the contract expected to run from 1 January 2022 until 30 November 2024. The total value of the contract is £250,000.

This tender presents significant opportunities for businesses focused on telecommunications systems, particularly those offering innovative unified communication solutions or contact centre technologies. Companies with experience in enhancing business processes through efficient digital communications would be particularly well-suited to compete for this contract. Engaging in this procurement could lead to long-term growth, as the successful bidder will support Sovini Ltd's future ambitions and contribute to the enhancement of their customer service offerings.

## Notice

Sovini intends to procure a unified communication platform and contact centre platform to support new business processes and future growth ambitions to enhance the group's digital / serve customer offer through more efficient technology.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5854a8e9-43cb-45ac-9ee9-58e70dcf08c8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2021 |
| Submission deadline | 12 Feb 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2022 - 30 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOVINI LTD |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L30 4TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Netherton and Orrell |
| Westminster constituency | Bootle |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 11 Jan 2021 at 16:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5854a8e9-43cb-45ac-9ee9-58e70dcf08c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5854a8e9-43cb-45ac-9ee9-58e70dcf08c8
  11th January 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Bootle:-Telecommunications-system./X368M7PP72
  Please follow this link to view the notice.

## Notice URLs

- https://sovini.co.uk/
- https://sovini.co.uk/,DunningsBridgeRoad

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e43b042-4d43-41de-be52-cc7e37c61429.json.