---
title: "Software Subscription Service (CRM)"
ocid: "ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2021-10-08"
---

# Software Subscription Service (CRM)

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235.json)

## Summary

The Department for International Trade has completed a procurement process for a "Software Subscription Service (CRM)" to enhance their Customer Relationship Management capabilities. The contract, valued at £29,268, was awarded after a selective procurement method, specifically a call-off from a framework agreement. The contract period commenced on 7th October 2021 and will run until 6th October 2022. The services are classified under the CPV code 72000000, which encompasses IT services including consulting, software development, and support. The delivery of these services is intended for a location in London, United Kingdom.

This tender presents a significant opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT consultancy and software development. Companies capable of delivering comprehensive CRM solutions would be well-positioned to participate in similar future tenders. Engaging in public procurement processes such as this can foster business growth and expand market presence, especially for firms seeking to establish or enhance their service offerings within the public sector.

## Notice

The provision of Software Subscription Service for a Customer Relationship Management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00f26feb-933e-4b63-b7c2-c7ee9ca16481 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2021 |
| Submission deadline | 13 Sep 2021 |
| Future notice date | Not specified |
| Award date | 5 Oct 2021 |
| Contract period | 6 Oct 2021 - 6 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,268 |
| Lots value | Not specified |
| Awards value | £29,268 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Oct 2021 at 19:53 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00f26feb-933e-4b63-b7c2-c7ee9ca16481
- 6 Oct 2021 at 21:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00f26feb-933e-4b63-b7c2-c7ee9ca16481

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/00f26feb-933e-4b63-b7c2-c7ee9ca16481
  8th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70579e9f-62dd-4a81-a0b7-9afa956b0a7c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235.json.