---
title: "Passenger Assist Continuous Monitoring research"
ocid: "ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2018-03-15"
---

# Passenger Assist Continuous Monitoring research

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d

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## Summary

The procurement process for the research project titled "Passenger Assist Continuous Monitoring" was conducted by the Office of Rail and Road (ORR), located in London, England. This project falls under the category of market research services (CPV code 79310000) and was aimed at enhancing accessibility for disabled passengers within the rail network. The tender phase concluded on 21st February 2018, with the contract period running from 12th March 2018 to 31st May 2018. The total contract value was set at £75,000, as part of a selective procurement method through a call-off from a framework agreement.

This tender presents a substantial opportunity for businesses engaged in market research and accessibility services, especially those focused on the transport sector. Companies with expertise in compliance monitoring, customer satisfaction surveys, and policy implementation for accessibility would be particularly well-suited to take part. Furthermore, this initiative underlines the commitment to enhancing travel inclusivity, providing a platform for businesses dedicated to supporting disabled individuals within the public transport segment to grow and thrive.

## Notice

This work is being commissioned by ORR's Competition and Consumer Policy Team. The Team is primarily responsible for approving policies and monitoring compliance under passenger-facing licence conditions. Access to public transport is for many a necessity of everyday life. As the sector regulator, we recognise the importance of the rail network being open to everyone regardless of their circumstances. One of our key roles is therefore to ensure that the companies which operate passenger train services and manage mainline stations enable passengers with a disability to make their journeys easily and confidently, whether those journeys are made independently or with assistance. We do this by requiring train and station operators to establish and comply with a disabled people's protection policy (DPPP) as a condition of their operating licence. A DPPP sets out, amongst other things, the arrangements that an operator will put in place to support disabled people using its services. ORR is responsible for approving and monitoring the implementation of these DPPPs. A key element of DPPPs concerns the requirement that 'each licensed operator must participate in a reservation system for disabled passengers whose journey begins at any of the stations at which that operator's trains are scheduled to stop'. That current system is called Passenger Assist. Operators are expected to provide assistance that has been booked through Passenger Assist, at any station during the hours that trains are scheduled to serve that station. As part of our compliance monitoring we need ongoing evidence that obligations in this area are being met and that passengers are satisfied with the quality of assistance they are receiving.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6e66cba5-ec30-44a2-9b66-ffa2319213e6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2018 |
| Submission deadline | 21 Feb 2018 |
| Future notice date | Not specified |
| Award date | 9 Mar 2018 |
| Contract period | 12 Mar 2018 - 31 May 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £73,165 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BREAKING BLUE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 15 Mar 2018 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6e66cba5-ec30-44a2-9b66-ffa2319213e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6e66cba5-ec30-44a2-9b66-ffa2319213e6
  15th March 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/0215c251-40de-4d28-a15c-84ee22aec5f9
  Signed Contract

## Provenance

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