---
title: "GSS23861 - RM6277 - Customer Service Advisor"
ocid: "ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2023-11-27"
---

# GSS23861 - RM6277 - Customer Service Advisor

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da.json)

## Summary

The UK SHARED BUSINESS SERVICES LIMITED has awarded a contract for customer service advisor services, with a total value of £36,144.20. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from November 2, 2023, to October 1, 2024. The contract was awarded to Hays Specialist Recruitment Limited, and the buyer is UK SHARED BUSINESS SERVICES LIMITED based in SWINDON, England.

This awarded contract presents an opportunity for businesses, particularly those providing staffing services, to engage with the UK SHARED BUSINESS SERVICES LIMITED. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to compete for such opportunities. Businesses interested in providing personnel services in the UK market should consider engaging with the buyer and understanding the requirements and processes involved in call-off contracts from framework agreements.

## Notice

***Please note this is an award notice, not a call for competition*** UK SBS have a requirement to bring in a Customer Service Advisor. This has been sourced via direct award against CCS RM6277 Non Clinical Staffing Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88b71c64-5259-4500-a7d4-65069811c3ef |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2023 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 2 Nov 2023 |
| Contract period | 2 Nov 2023 - 1 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £36,144 |
| Lots value | Not specified |
| Awards value | £36,144 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAYS SPECIALIST RECRUITMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 27 Nov 2023 at 10:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88b71c64-5259-4500-a7d4-65069811c3ef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88b71c64-5259-4500-a7d4-65069811c3ef
  27th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b85ba8c-d587-4184-bf8b-cb8caa9ed7a7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c20de52f-20de-4953-8454-9105093e4b57

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e5b0dfb-dcff-4639-b63b-1c879660b2da.json.