---
title: "Microsoft Teams Direct Routing"
ocid: "ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2024-10-23"
---

# Microsoft Teams Direct Routing

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206.json)

## Summary

The procurement process initiated by the Isle of Wight Council for the project titled "Microsoft Teams Direct Routing" has recently concluded with an award. This contract pertains to the provision of resilient MS CloudUCX Enhanced services, aiming to replace the existing on-premises telephony solution and enable Microsoft Teams for inbound and outbound PSTN calls. This initiative falls under the Software package and information systems industry category, with additional classification in IT services, consulting, software development, internet, and support. The project will be delivered throughout England, United Kingdom. The procurement was direct, with Gamma Network Solutions Limited being awarded the contract valued at £326,435. The contract period spans from 1 November 2024 until 31 October 2028, including a potential 12-month extension opportunity.

This tender provides extensive opportunities for businesses specialising in cloud services, telephony solutions, and IT support. Companies with expertise in software packages, information systems, and IT consultancy, especially those small and medium-sized enterprises (SMEs), could benefit from similar projects in the future. The awarded contract highlights the growing need for scalable and resilient communication solutions in local government, encouraging businesses in this sector to develop competitive offerings for upcoming public procurement tenders.

## Notice

The provision of resilient MS CloudUCX Enhanced service, that is based on Highly Available AudioCodes Cloud Edition virtual Session Border Controllers hosted in AWS. Cloud Edition offers increased high availability and scalability and flexibility for tenants. It will replace the Isle of Wight Council's existing on premise telephony solution, enable Microsoft Teams for Inbound and Outbound PSTN calls via Teams Direct Routing. To assist with migrating users from the existing telephony solution to calling in Microsoft Teams on a phased approach. Please note that the contract type is a combination of both services and supplies. The initial term of the contract is 3 years (01 November 2024 - 31 October 2027) at a cost of PS248,435 incl one off costs, and if the 12m extension is utilised (until 31 October 2028) whole life cost will be PS326,435.00.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d234ceb3-038b-406d-aa28-f074c2d54ae0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2024 |
| Submission deadline | 15 Oct 2024 |
| Future notice date | Not specified |
| Award date | 22 Oct 2024 |
| Contract period | 1 Nov 2024 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £326,435 |
| Lots value | Not specified |
| Awards value | £326,435 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2024 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d234ceb3-038b-406d-aa28-f074c2d54ae0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d234ceb3-038b-406d-aa28-f074c2d54ae0
  23rd October 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e7240c5-3b95-4582-9453-bc462ee83206.json.