--- title: "Behavioural, Insight and Research Customer Lab Specialist Support" ocid: "ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "H M REVENUE & CUSTOMS" published: "2017-11-27" --- # Behavioural, Insight and Research Customer Lab Specialist Support Buyer: H M REVENUE & CUSTOMS Current stage: Tender OCID: ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb.json) ## Summary The procurement process involves HM Revenue & Customs (HMRC) seeking specialist support for its Behavioural, Insight and Research Customer Lab. This tender falls under the services industry category and is located in both Shipley (near Leeds) and a planned second location in London, expected to open in Spring 2018. The current procurement stage is active, requiring submissions by 12:00 on 11th December 2017. The total contract value is £15,000, with the contract period set to commence on 8th January 2018 and end on 16th April 2018. This process follows a limited procurement method, specifically a competitive quotation below threshold. This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in qualitative research and training. Businesses with capabilities in delivering bespoke training, coaching, and qualitative research methodologies would be particularly suited to compete. As HMRC seeks to enhance its in-house research capabilities, companies that can demonstrate experience and expertise in delivering similar services stand to benefit greatly from this contract. ## Notice HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research. HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery. The key deliverables required include: * A scoping note outlining the team's current levels of capability and proposing a clear approach to delivering bespoke training and coaching to help plug gaps in skills and experience. * The delivery of draft training materials for review by our Head of Customer Research and our Customer Lab lead, to ensure any proposals are aligned with Government protocols around the delivery of research, HMRC-specific processes / parameters and HMRC's customer base. * The delivery of group training for the team - likely through several day-long training sessions. * The delivery of a range of coaching sessions with individual team members. The overall value of the framework is PS15k, and the intention is to run the Framework for 15 weeks with an option to extend further Additional information: Ariba Registration Instructions HMRC use an HMRC version of SAP Ariba Sourcing. If you have already registered please email e.procurement@hmrc.gsi.gov.uk with the following information: The contract title shown in Section II.1.1) Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registrations Instructions in part 5. Online questionnaires must be fully completed no later than 12:00 on 11.12.2017. Expressions of interest not containing the requested information may be rejected. All communications shall be in English ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c8db3e7c-2df6-406e-857c-ca504104cd1c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Nov 2017 | | Submission deadline | 11 Dec 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Jan 2018 - 16 Apr 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £15,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73200000 - Research and development consultancy services ## Release History - 27 Nov 2017 at 14:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c8db3e7c-2df6-406e-857c-ca504104cd1c - 27 Nov 2017 at 13:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c8db3e7c-2df6-406e-857c-ca504104cd1c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c8db3e7c-2df6-406e-857c-ca504104cd1c 27th November 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9591045f-9097-43e7-bd85-9a68dcb7dfde SAP Ariba Registration Guidance ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e7312c5-fb79-4f8b-a73b-6d5c7a9e87eb.json.