---
title: "ICT12913 GLA Correspondence Management System"
ocid: "ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TRANSPORT FOR LONDON"
published: "2018-07-17"
---

# ICT12913 GLA Correspondence Management System

Buyer: TRANSPORT FOR LONDON  
Current stage: Tender  
OCID: ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db.json)

## Summary

The procurement process involves Transport for London (TfL) seeking to implement a new cloud-hosted Software as a Service (SaaS) solution to replace their current correspondence handling software. The contract, titled "ICT12913 GLA Correspondence Management System", falls under the Computer-related services category and is based in London, United Kingdom. The tender is currently in the active stage, with a deadline for submissions set for 15th August 2018. The total value of the contract is £120,000 and the contract period will commence on 1st October 2018, lasting until 31st August 2020. The procurement is being conducted via an open procedure, allowing for broader participation.

This tender presents a significant opportunity for businesses in the software development sector, particularly those specialising in desktop communications and electronic mail solutions. Companies, both large and small, that can offer innovative cloud-based systems and customer support will find this project appealing. Given the Public Liaison Unit's wide-ranging operations involving public information services for the Greater London Authority, SMEs with expertise in secure, user-friendly communications software are particularly well-suited to compete for this contract, potentially leading to substantial business growth.

## Notice

The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority. The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2018 |
| Submission deadline | 15 Aug 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2018 - 31 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48511000 - Desktop communications software package
- 72212223 - Electronic mail software development services
- 72500000 - Computer-related services

## Release History

- 17 Jul 2018 at 13:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a7a8db3-e524-4bb7-a5a7-2a716f9069fc
  17th July 2018 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=c3c62149-c689-e811-80ed-005056b64545
  Advert

## Notice URLs

- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e7b70ce-d057-43d0-88e5-305a064149db.json.