---
title: "Service Desk Software"
ocid: "ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STROUD DISTRICT COUNCIL"
published: "2020-09-17"
---

# Service Desk Software

Buyer: STROUD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22.json)

## Summary

The procurement process involves Stroud District Council as the buying organisation, which has recently awarded a contract for "Service Desk Software" under the software package and information systems industry category. This contract, valued at £62,640, falls within the limited procurement method via competitive quotations. The award was made on 5th August 2020 and the contract period commenced the following day, running until 5th August 2025. The delivery address for the procurement is located in the South West region of the United Kingdom.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) seeking to expand their service offerings in the software sector. Businesses specialising in service desk solutions, IT services, or software development could find themselves well-suited to compete in future tenders or sub-contracting possibilities related to this ongoing contract. With Stroud District Council's commitment to engaging SMEs, there is potential for collaboration that could drive significant business growth.

## Notice

Contract award only

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58d1baf5-1a4f-476f-92fa-0b0b0797651e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2020 |
| Submission deadline | 4 Aug 2020 |
| Future notice date | Not specified |
| Award date | 4 Aug 2020 |
| Contract period | 5 Aug 2020 - 5 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,640 |
| Lots value | Not specified |
| Awards value | £62,640 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STROUD DISTRICT COUNCIL |
| Locality | STROUD |
| Post town | Gloucester |
| Postcode | GL5 4UB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Stroud |
| Electoral ward | Cainscross |
| Westminster constituency | Stroud |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Sep 2020 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58d1baf5-1a4f-476f-92fa-0b0b0797651e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58d1baf5-1a4f-476f-92fa-0b0b0797651e
  17th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e7eda99-6542-4a14-bd2f-d34adaa17c22.json.