---
title: "CSHR - Sugar CRM software & support"
ocid: "ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE : CABINET OFFICE"
published: "2019-04-09"
---

# CSHR - Sugar CRM software & support

Buyer: CABINET OFFICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c.json)

## Summary

The Cabinet Office is conducting a public procurement process for a contract titled "CSHR - Sugar CRM software & support." This tender, classified under the industry category of software package and information systems, has been awarded to SQUIZ UK LTD for a total value of £478,000. The contract period commenced on 13 January 2019 and will conclude on 12 January 2020. The procurement method used is a selective procedure, and while the associated tender period has ended, the award notice was published on 9 April 2019, confirming the contract's details.

This procurement presents significant opportunities for businesses specialising in software solutions and support services, particularly those that are agile and can demonstrate a strong capability in customer relationship management systems. Small and Medium Enterprises (SMEs) without significant prior experience in large contracts may find this an accessible area for growth, as the Cabinet Office's focus on engaging diverse suppliers creates a conducive environment for innovative service providers to compete and expand their market presence.

## Notice

I am submitting the attached business case from the Attract and Retain Board. The case seeks approval to direct award for one year to Squiz, the current supplier of Sugar Customer Relationship (CRM) system, at a net value of PS478k from January 2019 to Jan

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf570e0e-6bf2-4c66-9cd5-2cf935ff70ec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2019 |
| Submission deadline | 3 Dec 2018 |
| Future notice date | Not specified |
| Award date | 12 Dec 2018 |
| Contract period | 13 Jan 2019 - 12 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £478,000 |
| Lots value | Not specified |
| Awards value | £478,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SQUIZ |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Apr 2019 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf570e0e-6bf2-4c66-9cd5-2cf935ff70ec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf570e0e-6bf2-4c66-9cd5-2cf935ff70ec
  9th April 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e812dee-0d4a-4bdf-9f6a-e6d2a8605f9c.json.