---
title: "Technology Service Desk Tool"
ocid: "ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OPTIVO"
published: "2019-02-06"
---

# Technology Service Desk Tool

Buyer: OPTIVO  
Current stage: Award  
OCID: ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106.json)

## Summary

The procurement process involves Optivo, a technology services provider located in Croydon, England, seeking a Service Desk Tool. The tender, titled "Technology Service Desk Tool," falls under the miscellaneous software and computer systems category. The procurement method is an open procedure, and the contract's total value is £151,000, with a minimum value of £66,000. The contract period commenced on 1st January 2019 and will last until 31st December 2024. The procurement stage has been completed, with the contract awarded to Net Help Desk Limited on 25th January 2019.

This tender presents significant opportunities for businesses in the technology sector, particularly those offering software solutions and support services for personal computers. Companies that specialise in IT service management tools, customer support software, or similar services may find themselves well-positioned to compete in future procurements. Engaging with Optivo could lead to further collaborations and enhance business growth in the rapidly evolving tech landscape.

## Notice

To provide Optivo with a Service Desk Tool for our technology department

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/19a2eb0e-9f06-42ca-bff5-382dc6661354 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2019 |
| Submission deadline | 1 Jan 2019 |
| Future notice date | Not specified |
| Award date | 25 Jan 2019 |
| Contract period | 1 Jan 2019 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £151,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NET HELP DESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48900000 - Miscellaneous software package and computer systems
- 50324000 - Support services of personal computers

## Release History

- 6 Feb 2019 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/19a2eb0e-9f06-42ca-bff5-382dc6661354

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/19a2eb0e-9f06-42ca-bff5-382dc6661354
  6th February 2019 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB156510
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.optivo.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9e82583c-fd7a-4b84-94b3-bdbde49a9106.json.