---
title: "Business critical assistance software"
ocid: "ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2022-04-05"
---

# Business critical assistance software

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2.json)

## Summary

The UK Shared Business Services Limited is seeking to procure advanced customer service software through a single tender action, as indicated by the recent award notice for the contract titled "Business critical assistance software". This procurement, classified under the software package and information systems industry category, has a contract value of £180,116. The contract period commences on May 27, 2022, and concludes on May 26, 2023. The award was finalised on March 30, 2022, with the tender originally closing on March 28, 2022. The delivery address for the contract is located in Swindon, England.

This tender presents a significant opportunity for software providers interested in delivering advanced customer assistance solutions, particularly those that specialise in IT services and support software. Businesses that can leverage their expertise in customer service technology may find this procurement advantageous for growth. Given the procurement method was a single source action, the market may be limited, thus enhancing the potential for SMEs that can offer competitive, tailored solutions to contend effectively.

## Notice

***Please note this is an award notice, not a call for competition*** UK Shared Business Services D&I had a requirement for the supply of a an Advanced Customer Services software . This has been sourced via a Single Sourcing Action as per PCR 2015, regulation 32. (2) (b) ii .

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e592b28-21bc-456f-9997-f88ee9df0375 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Single tender action above threshold |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2022 |
| Submission deadline | 27 Mar 2022 |
| Future notice date | Not specified |
| Award date | 29 Mar 2022 |
| Contract period | 26 May 2022 - 26 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,116 |
| Lots value | Not specified |
| Awards value | £180,116 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Apr 2022 at 15:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e592b28-21bc-456f-9997-f88ee9df0375

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e592b28-21bc-456f-9997-f88ee9df0375
  5th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/41672455-83a6-491f-8296-bab5754c3f45

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9ea051b4-0b89-4e76-bbe3-2273886903d2.json.