---
title: "Back-Office applications support and modernisation"
ocid: "ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "POST OFFICE"
published: "2025-01-31"
---

# Back-Office applications support and modernisation

Buyer: POST OFFICE  
Current stage: Tender  
OCID: ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654.json)

## Summary

The Post Office is seeking to procure a new supplier for the support and modernisation of various Back-Office applications and services. This tender, categorised under Software package and information systems (CPV code 48000000) and IT services (CPV code 72000000), is structured into five lots: Finance systems applications support, Databases and database applications support, Customer Service Management support, Robotic Process Automation support, and Infrastructure and Hosting. Located in the United Kingdom, the procurement is currently at the Tender stage, with the tender period ending on 31 March 2025. The contract is expected to start on 1 August 2025 and will run until 31 July 2030, with optional extensions up to 2034. The total estimated budget is £65,000,000.

This procurement presents significant opportunities for businesses specialising in software, IT services, and infrastructure support. Companies with expertise in application management, hosting, and support services can leverage this opportunity to secure a long-term partnership with the Post Office. The tender is particularly well-suited for larger firms due to the scale and scope of the project, as it is not marked suitable for SMEs or VCSEs. Successful bidders will gain exposure and the potential for substantial, steady revenue over the contract duration.

## Notice

Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance systems applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Further details can be found on Post Office's e-sourcing platform Web3. Please contact procurement@postoffice.co.uk for more details. Additional information: Spend profile Financial year Budget 2025/2026 PS10,250,000 2026/2027 PS10,250,000 2027/2028 PS10,250,000 2028/2029 PS10,250,000 2029/2030 PS6,250,000 2031/2032 PS6,250,000 (optional extension) 2032/2033 PS6,250,000 (optional extension) 2033/2034 PS5,250,000 (optional extension)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f591c5f-6a23-4bfd-a8d8-7832b44bc459 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2025 - 31 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POST OFFICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7ER |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Jan 2025 at 16:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6f591c5f-6a23-4bfd-a8d8-7832b44bc459

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f591c5f-6a23-4bfd-a8d8-7832b44bc459
  31st January 2025 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9ea41693-1c8a-4077-81ec-097753292654.json.