---
title: "Provision of Outsourced Contact Centre Services"
ocid: "ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2024-01-03"
---

# Provision of Outsourced Contact Centre Services

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9

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## Summary

The Government Digital Service has awarded a contract for the provision of Outsourced Contact Centre Services. The contract, valued at £17,000,000, was awarded to Hinduja Global Solutions UK Ltd. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from August 2, 2023, to August 2, 2026, with the tender period ending on May 4, 2023.

This tender presents an opportunity for businesses providing call centre services to collaborate with the Government Digital Service. Small and medium-sized enterprises (SMEs) that specialize in call centre operations would be well-suited to compete for this contract. As the contract has been awarded, interested businesses can study the awarded contract notice for further details.

## Notice

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2024 |
| Submission deadline | 4 May 2023 |
| Future notice date | Not specified |
| Award date | 1 Aug 2023 |
| Contract period | 1 Aug 2023 - 2 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £17,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Jan 2024 at 15:23 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962
- 31 Aug 2023 at 14:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962
  3rd January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4f0dbb43-f15d-4283-b56b-af046560468e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f9c45b3-d4f6-4a54-b342-a2f9778c32d0

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9.json.