---
title: "Provision of Freshdesk Support"
ocid: "ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2022-09-29"
---

# Provision of Freshdesk Support

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8

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## Summary

The Department for Transport (DfTc) has awarded a contract for the provision of Freshdesk Support services. This procurement falls under the software package and information systems category, with a contract value of £300,000. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from August 31, 2022, to August 30, 2023, and the tender closed on May 13, 2022. The Department for Transport is located at Great Minster House, 33 Horseferry Road, London, SW1P 4DR, United Kingdom.

This tender presents an opportunity for businesses providing software package and information systems services to compete for contracts. Small and medium-sized enterprises (SMEs) are particularly suited to participate in this tender. Businesses interested in providing Freshdesk Support services could find growth opportunities through this contract awarded by the Department for Transport.

## Notice

This procurement is for the Freshdesk and Freshchat products. These are currently used within the HR and Internal Comms team to handle staff requests and issues.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2022 |
| Submission deadline | 13 May 2022 |
| Future notice date | Not specified |
| Award date | 30 Aug 2022 |
| Contract period | 30 Aug 2022 - 30 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Sep 2022 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95
  29th September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8.json.