---
title: "OG - Tenant Satisfaction Measures - Perception Surveys - PP1047"
ocid: "ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2023-04-25"
---

# OG - Tenant Satisfaction Measures - Perception Surveys - PP1047

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9ed28fb0-2a36-4a04-9faa-de9136550f5f

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## Summary

The procurement process involves Orbit Group Limited seeking a supplier to undertake perception surveys for Tenant Satisfaction Measures as required by the Regulator of Social Housing. The contract is for 2 years with a possible 1-year extension, starting on the 1st of April 2023. The total value of the contract is estimated at £135,000. The procurement stage is at the award stage, with Opinion Research Services Ltd being the current active supplier.

This tender opportunity for perception surveys provides a chance for businesses in the market research and marketing services sector - particularly SMEs and VCSEs - to engage in a lucrative contract with Orbit Group Limited. The contract period offers stability, and the procurement method is an open procedure, welcoming a competitive environment for suitable service providers. The location of the contract is in the United Kingdom, specifically in Coventry.

## Notice

The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as per the Tenant Satisfaction Measures Standard. These measures combine data generated from internal management information together with data derived from perception surveys. This combined data will enable customers to effectively scrutinise the performance of their landlord. Orbit are looking to procure a supplier who will undertake perception surveys on Orbits behalf. To meet the Regulators sampling requirements we are currently obliged to complete approx. 2,800 surveys annually (2250 rented and 550 shared ownership). For the purposes of this tender, we are asking for costs based on 3000 surveys (to allow for changes in overall stock size). The chosen supplier will be asked to conduct these surveys as telephone interviews on a rolling quarterly programme commencing 1st April 2023 (750 completed each quarter). The supplier will need to follow the prescribed requirements set out in the Regulators documents. The contract will be awarded for 2 years with the option to extend for a further 1 year. Value stated is estimate only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab7c5454-6782-47db-a171-c1806dafad4d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2023 |
| Submission deadline | 15 Feb 2023 |
| Future notice date | Not specified |
| Award date | 9 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | Not specified |
| Awards value | £91,291 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79342000 - Marketing services

## Release History

- 25 Apr 2023 at 08:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab7c5454-6782-47db-a171-c1806dafad4d
- 16 Jan 2023 at 09:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7677af12-f8c3-408a-aef9-42ed7224fe5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab7c5454-6782-47db-a171-c1806dafad4d
  25th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7677af12-f8c3-408a-aef9-42ed7224fe5d
  16th January 2023 - Opportunity notice on Contracts Finder
- https://www.procontract.due-north.com
  Access to documents and to submit a tender response

## Notice URLs

- http://www.orbit.org.uk

## Provenance

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