---
title: "Provision of a Student Recruitment Customer Relationship Management (CRM) System"
ocid: "ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EXETER"
published: "2017-07-17"
---

# Provision of a Student Recruitment Customer Relationship Management (CRM) System

Buyer: UNIVERSITY OF EXETER  
Current stage: Award  
OCID: ocds-b5fd17-9efa3cf4-1a34-4ff4-a79d-3726ce92d78c

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## Summary

The University of Exeter is seeking a supplier for the provision of a Student Recruitment Customer Relationship Management (CRM) System. This procurement falls within the goods category and values between £950,000 and £1,250,000. The tender was published on 5th December 2016 and has a contract period commencing on 5th June 2017, running until 4th June 2024. The procurement method used is selective, based on a competitive dialogue, and the main activities will focus on improving student engagement and support throughout the recruitment process. The tender period closed on 20th January 2017.

This tender represents a significant opportunity for businesses specialising in CRM software solutions, particularly those with experience in integration with existing systems, such as Tribal SITS. Companies that can demonstrate innovative approaches to enquiry management, recruitment communications, and event management will be particularly well-suited to compete for this contract. With the ongoing emphasis on enhancing the student experience and operational efficiencies, there is potential for SMEs to leverage this opportunity to expand their market presence within the education sector.

## Notice

The Student Recruitment CRM project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University. Operations The University supports enquiries from students from across the world for its programme offerings. Our earliest engagement with potential students can begin as early as initial senior school years through our outreach work, with full recruitment support through all stages through to registration and enrolment. We actively engage and support prospective international students with our overseas activities, directly or through third party agents. Whilst very successful with student recruitment to date, we are continuously looking to improve our engagement and support, always aiming to provide the best student experience from their first contact with us. We in addition continue to review our ways of working to find more effective and efficient methods, enhancing the service we provide through utilising accessible software solutions Systems Whilst without a CRM solution for student recruitment at present, we do fully utilise Tribal SITS to support application management and plan to continue to do so. The solution procured through this opportunity will need to be fully linked to the Tribal SITS installation and provide a means to connect with other systems also, potentially utilising an integration layer. We are looking for a system to support us in the following areas, with Enquiry management a primary focus. o Enquiry Management. Enquiries capture (from Home/EU and International prospective students relating to UG, PGT (Post Graduate Taught) and PGR (Post Graduate Research programmes), processing and oversight/workflow * Enquiries capture from a variety of sources * Enquiries response (timely, informative, consistent and appropriate) * Enquiries oversight and workflow o Recruitment Relationship management (Home/EU/International, UG, PGT and PGR) and Outreach & widening participation support * Engagement with enquirers to maintain contact and interest in the University * Linking with SITS information, engaging with applicants and offer holders, supporting them through to registration and enrolment * Track prospective students interactions with the University at various touchpoints * Capture contacts information related to Outreach and WP activities o Recruitment Communications, Marketing and Event management support * Campaigns * Support for events (Open days and Offer Holder Visit Days) * Targeted, tailored marketing and engagement o Reporting and Market Research * Flexible reporting * Analysis and interrogation of information held

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9bf0f764-ca6c-4c65-9d14-0c7fc566692d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2017 |
| Submission deadline | 20 Jan 2017 |
| Future notice date | Not specified |
| Award date | 12 Jun 2017 |
| Contract period | 13 Jun 2017 - 31 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,250,000 |
| Lots value | Not specified |
| Awards value | £758,403 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EXETER |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX4 4QJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Duryard and St James |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PYTHAGORAS COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 17 Jul 2017 at 13:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9bf0f764-ca6c-4c65-9d14-0c7fc566692d
- 17 Jul 2017 at 13:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fd5e5bd-4bfa-499f-8d3b-7d843517f0d8
- 5 Dec 2016 at 14:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fd5e5bd-4bfa-499f-8d3b-7d843517f0d8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9bf0f764-ca6c-4c65-9d14-0c7fc566692d
  17th July 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5fd5e5bd-4bfa-499f-8d3b-7d843517f0d8
  17th July 2017 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/universityofexeter/aspx/Home
  Electronic Tender Portal

## Provenance

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