---
title: "Sustainable Donor Base"
ocid: "ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BLOOD AND TRANSPLANT"
published: "2020-10-06"
---

# Sustainable Donor Base

Buyer: NHS BLOOD AND TRANSPLANT  
Current stage: Award  
OCID: ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d

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## Summary

The procurement process conducted by NHS Blood and Transplant involves a tender titled "Sustainable Donor Base," aimed at addressing challenges related to donor engagement and operational efficiency. This initiative falls under the IT services category and is based in the United Kingdom. The tender was officially awarded on 12th September 2019, and the contract commenced on 27th January 2020, lasting until 26th January 2021. The procurement method used was selective, carried out as a call-off from a framework agreement, with a total contract value of £850,000.

This tender presents significant opportunities for businesses specialising in service design and consultancy, particularly those with experience in enhancing customer journeys within the healthcare sector. Companies that can effectively demonstrate their capability in engaging diverse user groups, particularly ethnic minorities, will be well-positioned to compete for this project. The requirement for an innovative approach to donor experience suggests that firms proficient in strategic planning and stakeholder engagement will find this opportunity advantageous for growth and collaboration.

## Notice

An invitation to tender for NHSBT requirement as detailed below via the CCS framework RM6008. Problem Statement Given that background, NHSBT is articulating the challenges into two different problem statements. 1. Problem statement one: How can NHSBT re-imagine the donor journey to consistently meet demand for the Ro sub-type and plasma in 12-18 months from now 2. Problem statement two: How can NHSBT create an effortless experience for donors at the lowest cost of collection for the other 99% of donors while continuing to meet demand Scope of this tender For the purpose of this tender, NHSBT is seeking proposals for external support to resolve both Problem Statements and with a target timeframe of four elapsed months from the contract start date. Out of scope Improvements in Blood Donation to improve colleague engagement (e.g. outsource setup and pack down to a third party). Expected content in the response of vendors' proposals Vendors are expected to describe the following in their proposals to support NHSBT to resolve the problem statement: Clear articulation of the steps/approach to achieve the deliverables described in this Statement of Work. Proposed workplan with a description of the expected phases of work. For each phase, proposal should include an articulation of the main activities, expected inputs, outputs and deliverables and duration of each phase. Proposed team structure including expected internal resources from NHSBT to support a joint- collaborative approach. Proposed approach to ensure that this work secures the engagement and support of the broader Blood Donation and Marketing communities and achieves alignment on strategic intent for the next 5 years at the Executive Team and Board level. Description of the vendor's experience and track record of successful delivery on the stated deliverable(s). Description of the vendor's capability and expertise in service design situations where the target users are from the black ethnic minority group. Demonstrate value for money for NHSBT. Expected deliverables At the end of the external support, NHSBT should be in a position to be confident and have a clear plan on how NHSBT will meet demand for the Ro sub-type and plasma in 12-18 months from now and how it will offer an effortless donor experience at the lowest possible cost while still meeting future demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1859f69c-291a-4c7c-ac85-7a456e5840c1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2020 |
| Submission deadline | 12 Aug 2019 |
| Future notice date | Not specified |
| Award date | 11 Sep 2019 |
| Contract period | 27 Jan 2020 - 26 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | £850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BLOOD AND TRANSPLANT |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS34 7QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Filton |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MCKINSEY & COMPANY INC UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Oct 2020 at 15:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1859f69c-291a-4c7c-ac85-7a456e5840c1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1859f69c-291a-4c7c-ac85-7a456e5840c1
  6th October 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f07d547-0f46-47c2-a685-f7e189747f4d.json.