--- title: "Provision of Social Media Monitoring and Associated Services" ocid: "ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CROWN PROSECUTION SERVICE" published: "2024-03-01" --- # Provision of Social Media Monitoring and Associated Services Buyer: CROWN PROSECUTION SERVICE Current stage: Planning OCID: ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9f265d52-dd98-4f5d-a7cb-ea6aeb0de107.json) ## Summary The Crown Prosecution Service in England is planning a procurement for the provision of Social Media Monitoring and Associated Services. The procurement stage is in the planning phase, with a future notice date of April 9, 2024. The contract period is set to start on July 1, 2024, and end on June 30, 2027. The industry category for this tender is Newspapers, journals, periodicals, and magazines. Potential providers are required to meet various technical and security specifications for social media monitoring across platforms such as Facebook, Twitter, and LinkedIn. This procurement opportunity by the Crown Prosecution Service offers business growth potential for companies providing data-processing services, market research, advertising, and marketing services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete. The service scope includes real-time monitoring, data analysis, and compliance with data privacy laws. Businesses with expertise in social media monitoring tools, predictive analysis, and integration capabilities across multiple platforms can leverage this tender to expand their market presence and offerings. ## Notice Background The CPS is responsible for prosecuting most cases heard in the criminal courts in England and Wales. It is led by the Director of Public Prosecutions and acts independently on criminal cases investigated by the police and other agencies. We have more than 6,000 highly trained staff whose duty is to make sure the right person is prosecuted for the right offence, and that trials are fair so that offenders are brought to justice whenever possible. We are proud to be recognised as a leading employer, committed to supporting a diverse and inclusive workforce that reflects the community we serve. The Requirement The requirement is for Potential Providers to provide the Crown Prosecution Service (CPS) with a comprehensive social media monitoring and associated services. This Prior Information Notice (PIN) is to inform potential suppliers about the upcoming procurement. Any service offering that Potential Providers are willing to provide must meet the following requirements which are subject to change and review: 1. Multiple accounts over channels, circa 10. 2. Real-time Monitoring: The ability to monitor social media platforms in real-time. 3. Data Analysis: Tools for analysing data, identifying trends, and generating standard and bespoke reports and distributing reports. 4. Social listening across multiple channels. Ability to set up custom topics. 5. Publishing posts on multiple channels. Ability to add alt text / meet accessibility requirements. Scheduling features 6. Alert System: An alert system for specific keywords or phrases, such as Freedom of Information requests. 7. Combined inbox - able to see notifications/mention on platforms about our accounts. Ability to set up rules. Able to reply to messages/comments in software. 8. Link tree feature to go in bios. Link tracking 9. Tagging (for posts so we can easily make reports) 10. Circa 30 users. In-software training for the platform. 11. Ability to turn all outgoing/scheduled posts off. 12. Ability to identify our competitors/similar users and monitor their content. 13. Data Privacy Compliance: Compliance with all relevant data privacy laws and regulations. 14. Security requirements: ISO 27001 certification Cyber Essentials Plus Auditing capabilities (ability to check which users have posted). Privileged user/account levels Two factor authentication Double sign-off approval on posts In addition to the above, Potential Providers maybe required to offer the CPS with the following additional elements: Hashtag Analysis. Influencer Identification: Tools for identifying key influencers within specific topics or industries. Predictive Analysis: The ability to predict future trends based on current data. Integration Capabilities: The ability to integrate with other software or platforms. Potential Providers should be aware that any service offering must cover, but not be limited to, the following platforms: Facebook Twitter Instagram LinkedIn YouTube Reddit Snapchat TikTok ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Mar 2024 | | Submission deadline | Not specified | | Future notice date | 9 Apr 2024 | | Award date | Not specified | | Contract period | 30 Jun 2024 - 30 Jun 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN PROSECUTION SERVICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9EA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 92 - Recreational, cultural and sporting services ### Codes - 22200000 - Newspapers, journals, periodicals and magazines - 72310000 - Data-processing services - 79300000 - Market and economic research; polling and statistics - 79310000 - Market research services - 79320000 - Public-opinion polling services - 79330000 - Statistical services - 79340000 - Advertising and marketing services - 79341000 - Advertising services - 79342000 - Marketing services - 92400000 - News-agency services ## Release History - 1 Mar 2024 at 09:01 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb - 29 Feb 2024 at 12:53 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb ## Documents - https://www.contractsfinder.service.gov.uk/Notice/28de247f-0093-4315-b11a-7766ecbe2ecb 1st March 2024 - Future opportunity notice on Contracts Finder ## Notice URLs - http://www.cps.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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