--- title: "Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application" ocid: "ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WEST YORKSHIRE COMBINED AUTHORITY" published: "2023-04-18" --- # Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application Buyer: WEST YORKSHIRE COMBINED AUTHORITY Current stage: Tender OCID: ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d.json) ## Summary The West Yorkshire Combined Authority has initiated a tender for a project titled "Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application" within the services industry category. The procurement stage is currently active, with a tender period ending on 2nd May 2023 and a contract period starting on 3rd May 2023, lasting until 4th May 2023. The project's delivery addresses are in the Yorkshire and the Humber region, United Kingdom. This tender presents an opportunity for businesses involved in software packages, information systems, IT services, consulting, software development, and support to compete. Businesses with expertise in Microsoft architecture and cloud solutions may find this tender particularly suited to their capabilities. The West Yorkshire Combined Authority is seeking a partner to design, procure, and implement a new CRM system aligned with its ICT architecture and digital workstreams, offering data integration, reporting, and analysis capabilities to support programme activities across the Local Enterprise Partnership service. ## Notice The project will design, procure, and implement a new business to business CRM system that can meet the needs of the Combined Authority (CA) both now and in the future. To support the need of the organisation, the CA has adopted a 'Microsoft first' approach to fit in with the ICT architecture and to align with MCA Digital workstreams. The preference for the new CRM system is for it to sit within Microsoft Architecture, it must be a cloud solution that conforms to the Authority's established technical standards, specifically the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure. The new system will allow for data integration with our partnering councils as well as providing a platform to record, report and analyse programme activities across the Local Enterprise Partnership (LEP) service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bdeaa92a-0ce6-40a7-9cd2-c4d75990a876 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not applicable | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2023 | | Submission deadline | 2 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 May 2023 - 4 May 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST YORKSHIRE COMBINED AUTHORITY | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 2DE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 18 Apr 2023 at 13:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bdeaa92a-0ce6-40a7-9cd2-c4d75990a876 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/bdeaa92a-0ce6-40a7-9cd2-c4d75990a876 18th April 2023 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=67480&B=UK Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257 User / Company ## Notice URLs - https://www.westyorks-ca.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d.json.