---
title: "Staff and Patients National Friends and Family Test Survey"
ocid: "ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP"
published: "2019-05-01"
---

# Staff and Patients National Friends and Family Test Survey

Buyer: BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP  
Current stage: Tender  
OCID: ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961

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## Summary

The Bath and Northeast Somerset, Swindon and Wiltshire STP is currently seeking proposals for the "Staff and Patients National Friends and Family Test Survey" contract, which will support the Great Western Hospital NHS Trust in Swindon. This active tender, classified under administrative healthcare services, aims to innovate the methodologies used for conducting surveys over a proposed contract duration of three years, with a possible extension of two additional years. The tender period ends on 31st May 2019, and the value of the contract is £160,635. Interested parties can access the procurement documents through the Bravo e-procurement portal.

This tender presents significant growth opportunities for businesses, particularly those specialising in survey analysis and customer satisfaction services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, leveraging their innovative approaches to enhance survey uptake and user engagement. Companies with experience in healthcare services and those capable of delivering insightful analysis will be well-positioned to secure this contract.

## Notice

This contract is for the provision of the National Staff and Patients Friends and Family Test Survey at the Great Western Hospital NHS Trust Swindon. Currently the surveys are communicated via several online and offline methodologies and this opportunity seeks to establish what innovation can be introduced to increase uptake over the duration of the contract period. This contract will be let on a 3+2 year basis. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge via the Bravo e-procurement portal. Additional information and/or requests to participate can be obtained via the portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/881322f8-bab0-46de-8dc7-68b03ce3a220 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2019 |
| Submission deadline | 31 May 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2019 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,635 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BATH AND NORTHEAST SOMERSET, SWINDON AND WILTSHIRE STP |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN3 6BB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Ridgeway |
| Westminster constituency | East Wiltshire |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75122000 - Administrative healthcare services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 1 May 2019 at 08:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/881322f8-bab0-46de-8dc7-68b03ce3a220
- 30 Apr 2019 at 16:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/881322f8-bab0-46de-8dc7-68b03ce3a220
- 29 Apr 2019 at 16:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/881322f8-bab0-46de-8dc7-68b03ce3a220

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/881322f8-bab0-46de-8dc7-68b03ce3a220
  1st May 2019 - Opportunity notice on Contracts Finder
- https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.htm
  Bravo e-procurement portal
- https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
  Bravo e-procurement portal

## Notice URLs

- https://www.gwh.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f2e62ce-4773-4143-9b53-5d34b5c53961.json.