---
title: "Social Media Listening, Monitoring & Analytics Service 2"
ocid: "ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2024-04-25"
---

# Social Media Listening, Monitoring & Analytics Service 2

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff.json)

## Summary

The Department for Environment, Food and Rural Affairs (Defra) has awarded a contract for the provision of a Social Media Listening, Monitoring & Analytics Service 2. The contract falls under services for radio, television, communication, telecommunication and related equipment. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 1st March 2024, and the contract duration runs from 19th March 2024 to 18th March 2025. The contract value is £129,000 GBP.

This procurement opportunity by Defra presents a chance for businesses in the social media monitoring and analytics sector to provide ongoing support for real-time social media monitoring and consumer intelligence platform. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprise (VCSE) organisations are well-suited to compete for this opportunity to enhance their social media capabilities and responsiveness.

## Notice

A contract to provide ongoing support to provide real time social media monitoring, social media listening, social analytics and consumer intelligence platform. The software will allow the increase capability and capacity to listen, inform and respond to social media content.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5d6e31f-403a-4ac3-8641-ae2f09dd5311 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 19 Mar 2024 - 18 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £129,000 |
| Lots value | Not specified |
| Awards value | £129,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUNTIME COLLECTIVE T/A BRANDWATCH |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 25 Apr 2024 at 07:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d5d6e31f-403a-4ac3-8641-ae2f09dd5311

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d5d6e31f-403a-4ac3-8641-ae2f09dd5311
  25th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fcbf52f5-0c0a-4f5b-8f3e-d0596ffe4b6d
  G-Cloud 13 Call-Off Contract - Social Media Listening Monitoring Analytics Service (2) Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f32ca45-12ac-4736-8ae3-04095680f8ff.json.