---
title: "Citizen Facing Forms"
ocid: "ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2022-02-01"
---

# Citizen Facing Forms

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc.json)

## Summary

Wolverhampton City Council is currently in the planning stage for a procurement process titled "Citizen Facing Forms". This initiative, classified under the industry category of software packages and information systems (CPV code 48000000), aims to seek input from potential suppliers to enhance online services for customer interactions. Key dates include an engagement end date set for 18 February 2022, as the existing contract is due to expire on 31 July 2022. The project is based in Wolverhampton, West Midlands, United Kingdom and involves a Preliminary Market Consultation (PMC) intended to gather insights from the marketplace.

This tender presents significant opportunities for businesses, particularly those specialising in digital solutions and software development. Small and Medium Enterprises (SMEs) with expertise in integrating online forms and improving customer experience would be well-suited to compete for this contract. The initiative seeks innovative approaches to enhance service delivery while reducing manual processes, making it an attractive prospect for tech-savvy companies looking to expand their footprint in the public sector.

## Notice

Wolverhampton City Council currently has an existing contract, due to expire 31 July 2022, for the provision of online forms where customer details are entered directly into the Revenues and Benefits Northgate software with a record of the information provided being held in the Enterprise document management system. The purpose of this Preliminary Market Consultation (PMC) is to seek input from potential suppliers within the market, to establish how the Council can build on existing provision to improve customer experience and reduce manual intervention. There is a corporate solution for 'My Account' within Wolverhampton, with Revenues and Benefits due to join the corporate solution during 2022, so that any solution for eservices will need to integrate and incorporate the corporate solution. The PMC will provide an opportunity for Wolverhampton City Council (CWC) to obtain an insight into how potential suppliers might approach the delivery of these services and gain an understanding into the likely level of interest from the market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e6fac2c-569a-40a7-b065-d077c467058b |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | Not specified |
| Future notice date | 18 Feb 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Feb 2022 at 10:20 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/1e6fac2c-569a-40a7-b065-d077c467058b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e6fac2c-569a-40a7-b065-d077c467058b
  1st February 2022 - Early engagement notice on Contracts Finder
- https://www.wolverhampton.gov.uk/business/opportunities/tenders
  For further information please visit https://procontract.due-north.com/Advert?advertId=bb5c50f6-4683-ec11-8110-005056b64545&fromProjectDashboard=True

## Notice URLs

- https://procontract.due-north.com/Advert?advertId=bb5c50f6-4683-ec11-8110-005056b64545&fromProjectDashboard=True

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f73dab1-82da-489d-a465-22dce18d73fc.json.