---
title: "Hosted Contact Centre"
ocid: "ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2019-04-05"
---

# Hosted Contact Centre

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f.json)

## Summary

The Home Office has successfully completed a procurement process for a Hosted Contact Centre, classified under software package and information systems (CPV code: 48000000). This selective procurement method involved a mini competition resulting in a contract awarded to BT PLC, valued at £444,010. The contract period commences on 23rd April 2018 and concludes on 22nd April 2020. The procurement process was finalised and the award was officially documented on 5th April 2019. Delivery addresses include various regions such as the United Kingdom and the British Overseas Territories.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) within the technology and information systems sector. Companies specialising in hosted contact centres or related software solutions could leverage this framework for growth, particularly if they have the capability to provide innovative customer service technologies. As BT PLC has emerged as a key supplier, opportunities for collaboration or competing for future contracts under this framework may be advantageous for similar businesses looking to expand their market reach.

## Notice

Hosted Contact Centre Framework Mini Competition

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d1a2d50-a387-4f12-8828-7f02435ada45 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2019 |
| Submission deadline | 23 Apr 2018 |
| Future notice date | Not specified |
| Award date | 19 Apr 2018 |
| Contract period | 22 Apr 2018 - 22 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £444,010 |
| Lots value | Not specified |
| Awards value | £444,010 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 1XG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Apr 2019 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d1a2d50-a387-4f12-8828-7f02435ada45

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8d1a2d50-a387-4f12-8828-7f02435ada45
  5th April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f.json.