---
title: "Telephone Service and Support"
ocid: "ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2017-04-06"
---

# Telephone Service and Support

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c)  
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## Summary

The Medicines and Healthcare Products Regulatory Agency initiated a public procurement process for a "Telephone Service and Support" contract aimed at the maintenance and support of a Teltronics telephone system. The procurement was classified under the CPV code for communication and related equipment, with a total contract value of £44,000. The procurement method used was a direct award, and the contract period is set to commence from 1st April 2017 through to 31st March 2020. The tender period concluded on 31st March 2017.

This awarded contract presents significant opportunities for businesses within the telecommunications services industry, particularly for those specialised in the maintenance and support of telephone systems. Businesses that are well-suited to compete include large firms with expertise in operational support for communication technologies. The successful supplier for this contract was Smartcall Technologies Ltd, offering a pathway for similar companies to engage with public sector contracting in future opportunities.

## Notice

Maintenance and support of a Teltronics telephone system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/934287dd-5d17-4d87-8c9f-76eddad9d392 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2017 |
| Submission deadline | 31 Mar 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 31 Mar 2017 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £44,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | POTTERS BAR |
| Post town | Enfield |
| Postcode | EN6 3QG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Hertsmere |
| Electoral ward | Shenley |
| Westminster constituency | Hertsmere |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMARTCALL TECHNOLOGIES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 6 Apr 2017 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/934287dd-5d17-4d87-8c9f-76eddad9d392

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/934287dd-5d17-4d87-8c9f-76eddad9d392
  6th April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9fa67153-6d47-4e27-83d9-48c8f3c9980c.json.