--- title: "Customer Product Specialist" ocid: "ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16.json" source: "Contracts Finder" current_stage: "Award" buyer: "DEFRA NETWORK ETENDERING PORTAL" published: "2021-07-29" --- # Customer Product Specialist Buyer: DEFRA NETWORK ETENDERING PORTAL Current stage: Award OCID: ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16.json) ## Summary The procurement process involves the Defra Network eTendering Portal, which is seeking a Customer Product Specialist for a contract valued at £24,598. This contract falls under the customer services category and will be delivered across various regions, including the British Overseas Territories and the United Kingdom. The contract period commences on 26th July 2021 and concludes on 17th October 2021. The procurement method employed is a selective process, specifically a call-off from a framework agreement. Key to this process is the deadline for tender submissions, which was set for 25th June 2021. This tender presents valuable opportunities for businesses, particularly those involved in customer services and project management. Companies that excel in developing marketing and customer change products, as well as those proficient in stakeholder engagement and creative communication strategies, are likely to find this tender particularly advantageous. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are also encouraged to participate, broadening the scope for innovative solutions and competitive offerings. ## Notice Role responsibilities - Develop customer change plans to deliver the outcomes of projects - Project management of activities and campaigns - Develop marketing and customer change products and resources required for projects and initiatives to support businesses to make needed changes for continuing to import goods from the EU (heavy weighting on this aspect) - Responsible for developing and delivering the communication plan of activity alongside project / programme teams - Work closely with project/programme teams, partner organisations, OGD for delivering joint communications activities/campaigns - Work with stakeholder engagement team to deliver customer change activities - Responsible for delivering creative messaging for the full customer campaign cycle - Lead on content developments and manage approvals for customer products - Manage the reach of communications and success measurement to build into future project / programme communications Additional information: Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk", ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fee95be0-c547-477d-815e-508d912c2b75 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2021 | | Submission deadline | 25 Jun 2021 | | Future notice date | Not specified | | Award date | 25 Jul 2021 | | Contract period | 25 Jul 2021 - 17 Oct 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £24,598 | | Lots value | Not specified | | Awards value | £24,598 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEFRA NETWORK ETENDERING PORTAL | | Locality | LONDON | | Post town | Not specified | | Postcode | SP1J 3JR | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | VENN GROUP | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 29 Jul 2021 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fee95be0-c547-477d-815e-508d912c2b75 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fee95be0-c547-477d-815e-508d912c2b75 29th July 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/02d9b8b0-3461-44e4-bb5d-70d13db3a9a2 n/a ## Notice URLs - https://defra.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9faeb5b0-eee9-4876-9030-c8b2151cdd16.json.