---
title: "Clean Air Zones (CAZ) Central Service CRM Procurement"
ocid: "ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DFTC - DEPARTMENT FOR TRANSPORT"
published: "2021-04-15"
---

# Clean Air Zones (CAZ) Central Service CRM Procurement

Buyer: DFTC - DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31.json)

## Summary

The procurement process for the "Clean Air Zones (CAZ) Central Service CRM Procurement" was conducted by the Department for Transport (DfTc) based in London, England. This project falls under the technical services category and aims to enhance customer relationship management through a cloud-based solution. The tender was awarded on 21 December 2020, with the contract running from 4 January 2021 to 3 January 2023, involving a total value of £1,212,234.57. This procurement was executed via a selective method, specifically a call-off from a dynamic purchasing system, which provides flexibility in supplier selection.

This tender presents significant opportunities for businesses specialising in cloud-based solutions, customer relationship management, and digital service delivery. Companies that can offer seamless integration with existing systems, such as Salesforce CRM, will be particularly well-suited to compete. The focus on a digital solution that accommodates users with varying needs opens avenues for SMEs or service providers experienced in delivering adaptable technology solutions to engage with public sector operations effectively.

## Notice

The charging CAZ service will be used by a broad base of customers with a wide variety of user needs. These needs have been captured and interpreted through a user research process aligned to the relevant Government Digital Service standards for user research. For digital by default services it is important that non-digital or assisted digital options exist for customers who have additional support needs as well as a contact point for seamlessly resolving customer problems and communicating across relevant organisations. 2. Purpose and Scope of this Specification The customer demand scenario model identifies some key scenarios for why customers would need to seek support when using the service. This specification focuses on the requirement for a digital solution that that avoids complexities of technical integration to legacy systems yet ensures seamless communication between organisations involved in operating the CCAZ service. In scope - A software as a service solution - A cloud based customer relationship management solution - Hosted in the United Kingdom data centre(s) - The SaaS solution has an authority to operate from either DFT or one of its Executive agencies - The SaaS solution has been integrated previously with Salesforce CRM (that is the solution used by our contact centre service provider).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40c1fb92-fc9e-4777-bbb6-a1155e913016 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2021 |
| Submission deadline | 16 Nov 2020 |
| Future notice date | Not specified |
| Award date | 21 Dec 2020 |
| Contract period | 4 Jan 2021 - 3 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,212,234 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFTC - DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356000 - Technical services

## Release History

- 15 Apr 2021 at 15:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40c1fb92-fc9e-4777-bbb6-a1155e913016

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40c1fb92-fc9e-4777-bbb6-a1155e913016
  15th April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9fb05ebb-b042-4cbb-a785-1ad3bb7a4a31.json.