---
title: "My MCA - Online, Role Based Access, Customer Portal (Discovery and Alpha)"
ocid: "ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2022-07-15"
---

# My MCA - Online, Role Based Access, Customer Portal (Discovery and Alpha)

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f.json)

## Summary

The procurement process involves the Maritime and Coastguard Agency (MCA) which is seeking a third-party supplier for the project titled "My MCA - Online, Role Based Access, Customer Portal (Discovery and Alpha)". This initiative is categorised under IT services, particularly software development and support. The tender process was completed with a total contract value of £284,420, and the contract period commenced on 23rd May 2022 and will conclude on 26th September 2022. The procurement was executed through a selective method, specifically as a call-off from the Digital Outcomes and Specialists 5 framework, with the tender period ending on 11th March 2022.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in digital services and software development. Businesses that focus on user research, technical consultancy, and the development of customer access solutions would be particularly well-suited to compete for future contracts in this domain, as the project aims to enhance the digital experience for users of the UK Maritime Services portal.

## Notice

My MCA is a digital portal that will utilise role-based access that will enable UK Maritime Services (UKMS) customers to access information relevant to them and access online services through a single point of entry. UKMS is procuring the services of a third-party supplier to carry out expert led Discovery work, to provide MCA with extensive user research (Internal and external) as well as providing expert technical advice which will inform MCA on how to approach the introduction of My MCA. A critical component of My MCA is 'role based access' and because of it's link with several internal systems, and the complexity of introducing such technology, a concept 'alpha' is also in scope to demonstrate user journeys and various technical solutions. This procurement was under the Digital Outcomes and Specialists 5 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab5ada0f-fc12-4c6e-bbdb-c5489eae509f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2022 |
| Submission deadline | 11 Mar 2022 |
| Future notice date | Not specified |
| Award date | 22 May 2022 |
| Contract period | 22 May 2022 - 26 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £284,420 |
| Lots value | Not specified |
| Awards value | £284,420 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HELASTEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Jul 2022 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab5ada0f-fc12-4c6e-bbdb-c5489eae509f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab5ada0f-fc12-4c6e-bbdb-c5489eae509f
  15th July 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9fe1817e-e4e1-43cf-a301-517581e3162f.json.