---
title: "Contact Centre Telephony"
ocid: "ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LICHFIELD DISTRICT COUNCIL"
published: "2026-04-17"
---

# Contact Centre Telephony

Buyer: LICHFIELD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb.json)

## Summary

Lichfield District Council has completed the procurement process for the 'Contact Centre Telephony' project, which falls under the software package and information systems industry category. The contracting authority, Lichfield District Council, located in Lichfield, England, aimed to enhance its contact centre telephony systems through this selective procurement. The procurement method utilised was a call-off from a framework agreement. The tender process concluded with an awarding stage on 6th August 2025. The contract commenced the same day and will run until 5th August 2029, with services primarily delivered in the West Midlands, United Kingdom. The total contract value is £300,966.40 GBP.

This tender presents significant business growth opportunities for companies specialising in software and information systems, particularly those offering telephony solutions. The contract, awarded to 8x8 UK Limited, illustrates the demand for comprehensive contact centre technologies, providing a platform for SMEs capable of delivering innovative solutions to compete. Such businesses, especially those familiar with framework agreements and selective procurement methods, can leverage similar opportunities within local government and expand their service offerings across similar geographic regions or industry sectors.

## Notice

Contact Centre Telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | 9 Jul 2025 |
| Future notice date | Not specified |
| Award date | 5 Aug 2025 |
| Contract period | 5 Aug 2025 - 5 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,966 |
| Lots value | Not specified |
| Awards value | £300,966 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LICHFIELD DISTRICT COUNCIL |
| Locality | LICHFIELD |
| Post town | Walsall |
| Postcode | WS13 6YX |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Lichfield |
| Electoral ward | Stowe |
| Westminster constituency | Lichfield |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Apr 2026 at 10:28 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37
- 6 Aug 2025 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8156a365-48c8-4f12-a440-4107c88c2e37
  17th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb.json.