---
title: "IT Outage Alerting Software"
ocid: "ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST"
published: "2021-09-17"
---

# IT Outage Alerting Software

Buyer: ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST  
Current stage: Planning  
OCID: ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3.json)

## Summary

The ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST is currently in the planning stage of a procurement process for an "IT Outage Alerting Software." This software aims to enhance communication during IT outages and is classified under the communication software package category (CPV 48510000). The engagement period concludes on 23 September 2021, with a focus on companies that can provide a solution with specific functionality needs, including support for approximately 9000 users and customisable alert systems. The procurement process is initiated through a tender, and interested parties are encouraged to express their interest via email, quoting the tender number #Proc2122_1021.

This tender presents an excellent opportunity for software developers and IT service providers, particularly those with expertise in alerting systems and integration with existing infrastructure. Small and medium-sized enterprises (SMEs) and voluntary community and social enterprise (VCSE) organisations would be well-suited to compete, especially those who can demonstrate the ability to meet the specified requirements for customisation and usability. Engaging in this tender could lead to substantial growth, given the scale of the user base and the potential for ongoing engagements with publicly funded organisations in the healthcare sector.

## Notice

We are looking for some alerting software for IT Outage that we want to procure and wanted to send out expressions of interest to see what is on the market. The key functionality needed is: 1. Needs to be able to have on premises server option to avoid losing access in the event of an internet outage 2. Needs to be able to send alerts to Windows based devices 3. Needs to be able to send alerts to iOS and Android devices 4. Need to be able to send to groups of devices or users with active directory integration 5. Need to be able to customise the alert boxes with branding 6. Alerts boxes need to be colour coded in (red, amber, green, blue) 7. Need to be able to create single click prebuilt alerts in the form of easy to use "widgets" 8. Need to be able to customise the length of time the alert remains on the screen 9. Need to have the option to use either pop up box or ticker tape 10. Control over the position where the alert appears on the screen 11. Need to have some form of reporting for certain alerts, such as acknowledgements they have been read 12. Will need to support approx. 9000 users If you feel you have a solution that can meet our needs, please email your contact details and any info to: purchasing@sthk.nhs.uk quoting #Proc2122_1021. We'll forward to the project lead in our informatics team, who'll be in touch after the closing date of 23/09/21

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7e1be8b9-549b-4bf1-893e-f5744ab58f36 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | 23 Sep 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L35 5DR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | Whiston and Cronton |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 17 Sep 2021 at 14:01 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7e1be8b9-549b-4bf1-893e-f5744ab58f36

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7e1be8b9-549b-4bf1-893e-f5744ab58f36
  17th September 2021 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9ffd6f63-160e-427b-bf20-117ec76761f3.json.