---
title: "Citizen Relationships Service"
ocid: "ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-09-29"
---

# Citizen Relationships Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1.json)

## Summary

The Department for Work and Pensions has awarded a contract for the "Citizen Relationships Service" under the industry category of IT services, encompassing consulting, software development, and support. The procurement utilised a selective method through a call-off from a framework agreement, with a total contract value of GBP 1,879,394. This tender was part of a completed award stage, with the award date on 5th September 2025. The service will be delivered globally, targeting locations such as the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and other regions worldwide. The contract is set to run from 8th September 2025 to 7th September 2026.

This tender presents significant business growth opportunities, especially for large IT service firms that can support software development and consulting needs on a global scale. Companies capable of delivering comprehensive IT solutions and advancing application product to full-service states would find this opportunity well-suited to their expertise. The contract's scope suggests engagement in large-scale, high-value projects, beneficial for firms seeking to expand their clientele and demonstrate capability in managing intricate IT service portfolios for governmental departments.

## Notice

To progress the Relationship application product to its productionised and full-service state, further developing the products beyond the current stages.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efc6553e-19f7-45c3-8cbe-308d9de2170b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2025 |
| Submission deadline | 5 Sep 2025 |
| Future notice date | Not specified |
| Award date | 4 Sep 2025 |
| Contract period | 7 Sep 2025 - 7 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,879,394 |
| Lots value | Not specified |
| Awards value | £1,879,394 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI UK PLC (MAIN |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Sep 2025 at 10:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/efc6553e-19f7-45c3-8cbe-308d9de2170b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efc6553e-19f7-45c3-8cbe-308d9de2170b
  29th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a00317da-0c31-4463-a637-3ac9aa31afa1.json.