---
title: "HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract"
ocid: "ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2021-08-26"
---

# HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83.json)

## Summary

The procurement process involves the Ministry of Justice, which has awarded the contract titled "HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract." This project falls within the IT services industry category and is located in the United Kingdom. The procurement stage is complete, with the initial tender period having ended on 20 May 2021. The contract, valued at £5,000,000, commenced on 10 August 2021 and is set to conclude on 9 August 2023. This selective procurement method was executed through a call-off from an existing framework agreement.

This tender offers significant opportunities for businesses specialising in user experience design, IT consulting, and software development. Companies that excel in service design, user research, and interaction design would be particularly well-suited to compete, especially those capable of adhering to GDS design principles. The focus on user-centric service development makes this contract ideal for businesses that prioritise accessibility and efficiency in their service offerings.

## Notice

HMCTS' Reform Programme includes the CFT Programme (Civil, Family and Tribunal) which is designed to develop efficient, proportionate and accessible services that provide people with access to justice via their channel of choice and that works for all users. HMCTS is seeking a managed service provider to ensure that high quality service design, interaction design, content design and user research is carried out which puts users at the heart of service development to deliver services that are simple, easy to use and comply with GDS design principles.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2a35a66f-13da-4907-856c-774541e6d18e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2021 |
| Submission deadline | 20 May 2021 |
| Future notice date | Not specified |
| Award date | 9 Aug 2021 |
| Contract period | 9 Aug 2021 - 9 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENGINE PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Aug 2021 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2a35a66f-13da-4907-856c-774541e6d18e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2a35a66f-13da-4907-856c-774541e6d18e
  26th August 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1f1cf135-e54d-407b-8260-45b795052fb3
  n/a
- http://file:///C:/Users/jlg40t/Downloads/RM1043.7-DOS5-Schedule-6-Order-Form_HMCTS_UX_vFinal_Redacted.pdf
  Redacted HMCTS Civil, Family and Tribunal User Experience (UX) Services Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a00e2386-f74c-464a-b231-a137f3d4eb83.json.