---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL"
published: "2026-07-02"
---

# Customer Relationship Management (CRM) System

Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c.json)

## Summary

Nottinghamshire County Council, acting on behalf of the East Midlands Combined County Authority (EMCCA), has completed the award stage for the procurement of a Customer Relationship Management (CRM) System. The contract, valued at £826,353, has been awarded to ANS Group Limited. The procurement process was conducted under the G-Cloud 14 framework, specifically under Lots 2 and 3, for software-related services and customer relationship management software packages. The contract will commence on 1st August 2026 and will continue until 31st July 2029, with the primary delivery location being the East Midlands region of the United Kingdom. This procurement is classified under the CPV code 72260000, denoting software-related services, and marks a significant step forward in supporting the EMCCA’s dedication to offering high-quality, efficient, and accessible services across its jurisdiction.

This tender provides significant opportunities for businesses involved in delivering sophisticated CRM systems and related software services. While the procurement was awarded to a large-scale provider, ANS Group Limited, it underscores the importance of having a robust infrastructure to support public sector needs. Companies with experience in managing expansive software systems, and particularly those equipped to develop, implement, and maintain customer relationship management solutions, are well-suited to pursue similar opportunities in the future. Engaging with large-scale frameworks such as G-Cloud expands potential reach and accelerates market engagement, offering profitable avenues for growth within the public sector.

## Notice

Nottinghamshire County Council on behalf of East Midlands Combined County Authority (EMCCA) is awarding the contract for the procurement of a Customer Relationship Management (CRM) System to ANS Ltd, of which is to support EMCCA's ongoing commitment to delivering high-quality, efficient, and accessible services across the East Midlands region. The procurement was conducted via competition under the CC G-Cloud 14 framework RM1557.14 under Lot 2 and 3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8eef2f21-d662-4cbd-a0d7-0fc672e9c07e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2026 |
| Submission deadline | 19 May 2026 |
| Future notice date | Not specified |
| Award date | 30 Jun 2026 |
| Contract period | 31 Jul 2026 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £826,353 |
| Lots value | Not specified |
| Awards value | £500,467 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL |
| Locality | NOTTINGHAMSHIRE |
| Post town | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANS GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72260000 - Software-related services

## Release History

- 2 Jul 2026 at 10:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8eef2f21-d662-4cbd-a0d7-0fc672e9c07e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8eef2f21-d662-4cbd-a0d7-0fc672e9c07e
  2nd July 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c.json.