---
title: "GB-London: CON-21-136 Consumer Engagement with Financial Services - Qualitative Study"
ocid: "ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2021-09-06"
---

# GB-London: CON-21-136 Consumer Engagement with Financial Services - Qualitative Study

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe.json)

## Summary

The Financial Conduct Authority (FCA) in London has completed a procurement process for a qualitative study titled "Consumer Engagement with Financial Services." This contract, classified under market research services, was valued at £90,500 and took place from August 27, 2021, to December 31, 2021. The tender period ended on August 9, 2021, marking the transition to the award stage, which was published on September 6, 2021. The FCA acted as the buyer, with the awarded contract granted to CM Monitor (BritainThinks).

This tender presents a significant opportunity for businesses specialising in market research and consumer engagement strategies. Companies with expertise in qualitative studies, particularly those capable of exploring consumer behaviour in financial services, would be well-positioned to compete for similar future contracts. With the FCA being the contracting authority, businesses that can demonstrate their ability to deliver insightful research tailored to regulatory expectations could benefit greatly from this evolving market.

## Notice

The Supplier will carry out research to better understand consumers' awareness and expectations of and views on engaging with the Financial Conduct Authority (FCA) and its regulatory partners.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99fd476c-adee-40d2-9c83-e60de1b9d6c9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2021 |
| Submission deadline | 8 Aug 2021 |
| Future notice date | Not specified |
| Award date | 8 Aug 2021 |
| Contract period | 26 Aug 2021 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,500 |
| Lots value | Not specified |
| Awards value | £90,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE12 8AL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Greenwich |
| Electoral ward | Middle Park & Horn Park |
| Westminster constituency | Eltham and Chislehurst |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CM MONITOR (BRITAINTHINKS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 6 Sep 2021 at 15:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/99fd476c-adee-40d2-9c83-e60de1b9d6c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/99fd476c-adee-40d2-9c83-e60de1b9d6c9
  6th September 2021 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=623882456
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a026847a-17c7-4865-a95f-8453fb8cb6fe.json.