---
title: "RHUL-25006 Provision of a Service Excellence (Customer Service) Training Programme for University Managers and Staff"
ocid: "ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE"
published: "2024-10-09"
---

# RHUL-25006 Provision of a Service Excellence (Customer Service) Training Programme for University Managers and Staff

Buyer: ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE  
Current stage: Tender  
OCID: ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666

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## Summary

Royal Holloway, University of London is seeking a supplier to develop and deliver a Service Excellence (Customer Service) Training Programme for university managers and staff. This tender falls under the industry category of "Staff training services" (CPV: 80511000) and is located in the South East, United Kingdom. The procurement process is currently in the Tender stage, with key dates including a submission deadline of 31st October 2024 at 11:00 AM and an anticipated contract start date of 15th January 2025. The contract period will initially be three years, extendable by two additional one-year periods, with an estimated service value ranging from £0 to £150,000. The procurement method is specified as "Other -", indicating a less conventional approach.

This tender offers significant opportunities for businesses specialising in training services, particularly those with expertise in customer service improvements. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the procurement process explicitly considers their suitability. By winning this contract, businesses can grow their portfolios, build strong relationships with a prestigious educational institution, and gain valuable experience in providing training programmes tailored to the academic sector. The demand-driven nature of the training courses means that suppliers have the potential to demonstrate flexibility and responsiveness to the university's staffing needs and budget constraints, positioning themselves favourably for future opportunities.

## Notice

Royal Holloway, University of London is seeking to appoint a supplier for the development and delivery of a Service Excellence (Customer Service) Training Programme for University Managers and Staff for an initial term of three years which may be extended by a further one plus one year period(s). Please see ITT documentation for further details. PLEASE NOTE THAT: individual courses are scheduled on the basis of staff demand and budget availability, and the University does not guarantee any volume of business. Estimated value of services PS0 - PS150k

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4914bce7-d2a8-4ebb-bd77-eebcc58e576f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2024 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Jan 2025 - 14 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE |
| Locality | EGHAM |
| Post town | Twickenham |
| Postcode | TW20 0EX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Runnymede |
| Electoral ward | Englefield Green East |
| Westminster constituency | Windsor |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 9 Oct 2024 at 13:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4914bce7-d2a8-4ebb-bd77-eebcc58e576f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4914bce7-d2a8-4ebb-bd77-eebcc58e576f
  9th October 2024 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=86557&B=RHUL
  Please see ITT documents for details
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/154962
  Company/User

## Notice URLs

- http://www.rhul.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666.json.