---
title: "Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service"
ocid: "ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2026-08-06"
---

# Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524

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## Summary

Torbay Council procured a 24-hour, 365-day Security Operations Centre and cyber monitoring service for its ICT environment. The requirement covers continuous cyber-threat detection, monitoring, alerting and incident response. This is an outsourced IT and cyber-security service, classified under IT services including consulting, software development, internet and support. Delivery is for Torbay Council’s ICT environment in the South West of England, with the council based in Torquay. The work is categorised as services and is suitable for small and medium-sized enterprises. It is relevant to managed security service providers, security operations centre operators and cyber-security specialists able to provide continuous monitoring and incident response for a public-sector ICT environment.

The procurement has been completed and awarded following a selective call-off from a framework agreement. Phoenix Software Ltd was awarded the contract on 31 July 2026 for £151,482.74 including the stated currency of GBP. The contract period runs from 1 September 2026 to 31 August 2028. The requirement was evaluated through the framework call-off process, and the selected supplier is Phoenix Software Ltd. The procurement had a submission deadline of 31 July 2026 at 17:00. The award is active, and the contract covers the full 24-hour, 365-day security operations centre and cyber monitoring requirement rather than separately identified lots.

For suppliers that did not win this award, the procurement provides a clear example of Torbay Council’s demand for continuous managed cyber-security operations. A credible competitor for a future requirement of this type would need to run or support a 24-hour, 365-day security operations centre, monitor an organisation’s ICT environment continuously, detect cyber threats, issue alerts and respond to incidents. It would also need the operational capacity to maintain uninterrupted monitoring and a response service throughout a multi-year public-sector contract. The council used a framework call-off route and identified the opportunity as suitable for SMEs, so businesses with a proportionate managed security service offering and the ability to deliver directly through the relevant framework route would be well placed to compete when this requirement returns.

## Notice

Provision of a 24 Hour / 365 Day Security Operations Centre (SOC) and Cyber Monitoring Service for Torbay Council's ICT environment, including continuous cyber threat detection, monitoring, alerting and incident response services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 31 Jul 2026 |
| Future notice date | Not specified |
| Award date | 31 Jul 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £151,482 |
| Lots value | Not specified |
| Awards value | £151,482 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Postcode area | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Phoenix Software Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Aug 2026 at 16:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b
  6th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524.json.